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For Companies At a Glance
- Tasks: Join our team as a part-time Contact Centre Agent, helping customers with their queries.
- Company: Global Payments is a leader in payment technology, serving millions globally.
- Benefits: Enjoy life insurance, health care, 26 days leave, and more perks!
- Why this job: Be part of a dynamic team in a fun, fast-paced environment with growth opportunities.
- Qualifications: Previous contact centre experience is preferred; excellent communication skills are a must.
- Other info: Work hours are flexible, from 5am to 9am, Monday to Friday.
Overview
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TSYS Managed Services EMEA a Global Payments company has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.
Position
We are currently recruiting for a part-time role to join our team in Milton Keynes, Working hours 5am – 9am, between Monday – Fri, 16 hours per week
Hourly rate: £14.22
Benefits
As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits –
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided (Paid
- MediCash Health Care Plan
- Pension (Employee 5% – Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay – 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Subsidized Canteen (with great breakfast!)
Responsibilities
- Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
- Contacting customers to establish authenticity of transactions, following correct internal procedure
- Adopting appropriate questioning techniques to deal with card holders
- Handling queries to the satisfaction of the customer and the department
- Taking appropriate preventative action in order to minimise losses to the client
- Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
- Resolution of non-technical queries
Qualifications
- Have previous contact centre experience (desirable), preferably in the financial industry
- Have credit card/ banking industry experience
- Have excellent communication skills
- Be enthusiastic and flexible with the ability to work as part of a team
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Part Time Contact Centre Agent employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Contact Centre Agent
✨Tip Number 1
Familiarise yourself with the payments industry and Global Payments' services. Understanding their products and how they operate will help you stand out during any discussions or interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires excellent interaction with customers. Practising common customer service scenarios can prepare you for real-life situations you'll encounter in the contact centre.
✨Tip Number 3
Network with current or former employees of Global Payments. They can provide valuable insights into the company culture and what it takes to succeed in the contact centre environment.
✨Tip Number 4
Be prepared to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will be crucial in the interview process.
We think you need these skills to ace Part Time Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Part Time Contact Centre Agent position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: If you have previous contact centre or financial industry experience, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your communication skills and ability to handle customer queries.
Craft a Strong Cover Letter: Write a personalised cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Mention your enthusiasm for working in a team and your flexibility in adapting to different situations.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Global Payments
✨Showcase Your Customer Service Skills
Since the role involves handling customer queries, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Communication Abilities
Excellent communication is key for a Contact Centre Agent. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers in the past.
✨Familiarise Yourself with Fraud Prevention Techniques
Understanding the basics of fraud prevention can set you apart. Research common fraud schemes and be ready to discuss how you would handle suspicious transactions or customer inquiries related to fraud.
✨Emphasise Teamwork and Flexibility
This role requires working as part of a team. Be ready to share examples of how you've collaborated with others in previous jobs and your willingness to adapt to changing situations or schedules.