At a Glance
- Tasks: Join a dynamic team to develop and integrate ServiceNow solutions that enhance IT service management.
- Company: Innovative IT Service Management Office with a focus on collaboration and growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Be part of a supportive environment that values creativity and empowers you to succeed.
- Why this job: Make a real impact by improving user experiences and driving productivity through technology.
- Qualifications: 5+ years of coding experience, especially in JavaScript, and strong ServiceNow skills.
The predicted salary is between 63000 - 77000 £ per year.
The IT Service Management Office team has a great opportunity for a high energy Service Now Software Engineer who is passionate about being a part of a high performing team that builds, maintains and develops software integrations that enable IT Service Management practices to drive great user and stakeholder experiences and productivity.
This is a highly collaborative role, where you will assist in leading the work across the ITSM organization and the larger technology enterprise to improve existing practices and define and implement new and emerging ITSM strategies and solutions.
This role requires strong strategic thinking, cross group collaboration and a drive to offer solutions to benefit the company as a whole.
As a Service Now Integration Admin Developer you will apply your extensive knowledge of Service Now to integrate applications to Service Now to deliver enterprise-wide business processes to our organization.
The ideal candidate is a master of Service Now development and administration.
This candidate possesses the skills and essential knowledge necessary to design and build integrations with business services as part of an agile development team.
Working across the platform, this role delivers new functionality and innovative solutions, and is a lead contributor to building integrations to the Service Now platform that will drive consolidation of processes into Service Now.
The Service Now Integration Admin Developer is part of a larger team delivering IT Service Management practice governance and solutions to address and meet requirements of the larger organization, including industry specific audit requirements.
Focus on translating specific business requirements into technically enhanced and executable processes that are ITIL based.
You will get an opportunity to work closely with data and partner with internal teams as well as core business applications to continually drive feature and capability improvements.
This is a challenge like no other, joining the team from the ground and because of your proximity to your partners and stakeholders; in some cases, the customer will be you.
The ideal candidate will be a self-driven individual with strong technical acumen, relationship building skills, and understanding our business:
- Demonstrates a growth mindset and takes pride in creating an environment where everyone does their best work and feels empowered to bring their authentic selves
- Passionate about making others successful
- Customer-obsessed with the focus to cut through the noise and build what our stakeholders’ need and not always what they want
- Excellence in leading partner collaboration across multiple teams both within and outside our organization boundaries
Responsibilities
- Analyze business needs, identify integration points between Service Now and other systems, and design integration architectures using appropriate integration patterns
- Develop systems integrations and process automation with external system REST APIs
- Perform integrations and process automation using Service Now Integration Hub
- Assist with design, creation and cataloging of business process flows
- Work with product owners/stakeholders to design scalable solutions that meet business requirements and can be easily maintained
- Handle Incidents per published SLAs, ensuring system stability by maintaining required maintenance tasks, and address any system issues with integrations that impact SLAs or platform health
- Update and maintain existing integrations to reflect changing business requirements or system updates
- Document and maintain functional business requirements, technical solutions, process flows and business use cases and provide training in knowledge gaps
- Driving continual service improvement through establishment of best practices, reusable assets and refinement of the implementation processes
Qualifications
- Required Qualifications
- 5+ years of development experience scripting/coding (Java Script preferred)
- 2-3+ years of Service Now development experience to include designing, creating and configuring integrations.
- Experience configuring core Service Now modules in an enterprise environment including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
- Experience with Dev Ops/Dev Sec Ops and CI/CD implementation.
- Proficient in Service Now development, including scripting (Java Script, Jelly), workflows, business rules, and UI development
- Experience with Java Script, XML, HTML
- Experience in the SDLC methodology, Agile SCRUM, code development methodologies, test cases, test execution and deployment
- Experience in Service Now’s ITSM modules, the CMDB and Service Now’s Common Service Data model (CSDM)
- Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
- Comprehensive understanding of Service Management processes
- Excellent analytical and creative problem-solving skills
- Technically savvy and able to design and build Service Now integrations that meet business goals and objectives
- Experience taking business requirements and converting them into Service Now platform capabilities
- Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements
- Capable of working independently as well as in a team environment
- Able to communicate (verbal and written) in a clear and concise manner, tailoring the communication appropriately to the intended audience
- Excellent active listening skills
- Capable of dealing with and managing conflict
- Able to work effectively in an environment with many competing and high priority demands
- ITIL v4 Foundation Certification
- BA/BS Degree in Information technology or a related discipline or comparable combination of education and successfully demonstrated experience
- Preferred Qualifications
- Service Now Certified Application Developer, Integration Hub microcertification.
- Experience of Service Now’s Software and Hardware Asset Management module
- Certified Implementation Specialist certification in one of the OOTB Service Now modules (ITSM, ITAM, ITOM, etc.) is a plus
- Experience with JIRA, Git and Confluence
ServiceNow Integration Admin Developer in London employer: Global Payments
Global Payments is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among its diverse global teams. Employees benefit from dynamic growth opportunities, competitive compensation, and the chance to shape the future of payments technology while working in a supportive environment that values inclusivity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Integration Admin Developer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Global Payments or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Global Payments.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Global Payments.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Global Payments that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow Integration Admin Developer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Global Payments.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Global Payments and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Global Payments
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Global Payments uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
