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- Tasks: Enhance training and documentation for customer support teams and empower staff through effective sessions.
- Company: Leading payment technology firm in Leicester with a focus on operational excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Join a dynamic team and drive excellence in service while developing your skills.
- Qualifications: Degree in IT or related fields and experience in the SaaS sector.
- Other info: Flexible travel for training and support activities.
The predicted salary is between 36000 - 60000 £ per year.
A leading payment technology firm in Leicester is seeking an operational support expert to enhance training and documentation for customer support teams. This role involves empowering staff through effective training sessions, ensuring resources are updated, and collaborating with various departments to drive excellence in service.
Responsibilities
- Enhance training and documentation for customer support teams.
- Empower staff through effective training sessions.
- Ensure training resources are updated and accessible.
- Collaborate with various departments to drive excellence in service.
Qualifications
- Degree in IT or related fields.
- Experience in the SaaS sector.
- Flexibility to travel for training and support activities.
Global Ecommerce Training Lead in Leicester employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Ecommerce Training Lead in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s training methods and customer support strategies. Show them you’re not just a fit for the role but also passionate about their mission!
✨Tip Number 3
Practice your presentation skills! As a Global Ecommerce Training Lead, you'll need to convey information clearly. Try rehearsing with friends or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Global Ecommerce Training Lead in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Global Ecommerce Training Lead role. Highlight your experience in training and documentation, especially in the SaaS sector, to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about empowering staff through training and how your background aligns with our mission. Keep it engaging and personal!
Showcase Your Collaboration Skills: Since this role involves working with various departments, make sure to mention any past experiences where you successfully collaborated with others. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global Payments
✨Know Your Stuff
Make sure you brush up on the latest trends in eCommerce and payment technology. Familiarise yourself with the company's products and services, as well as their training methodologies. This will show that you're genuinely interested and prepared.
✨Showcase Your Training Skills
Prepare to discuss your previous experience in training and documentation. Have specific examples ready that demonstrate how you've empowered teams in the past. Use metrics or feedback to highlight your success in enhancing training sessions.
✨Collaboration is Key
Since this role involves working with various departments, be ready to talk about your collaborative experiences. Think of examples where you’ve successfully worked across teams to drive service excellence and how you can bring that to the table.
✨Flexibility and Travel Readiness
As travel is part of the job, be prepared to discuss your flexibility regarding training and support activities. Share any relevant experiences where you’ve had to adapt quickly to different environments or schedules.
