At a Glance
- Tasks: Support developers and customers with payment solutions, ensuring top-notch service and technical advice.
- Company: Join a leading global payments company with a dynamic and inclusive culture.
- Benefits: Career growth opportunities, supportive leadership, and a collaborative work environment.
- Other info: Work in a fast-paced environment with a team that values innovation and collaboration.
- Why this job: Make a real impact in the payments industry while developing your skills and career.
- Qualifications: Customer support experience, strong communication skills, and a passion for problem-solving.
The predicted salary is between 29700 - 36300 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
What you’ll own:
- Supporting developers with their integration into the Global Payments platform - onboarding, in-life and escalations.
- Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce related topics.
- Responding to tickets inline with our SLA’s and ensuring that our customers are well looked after, providing first class customer service. You will be the face and voice of Global Payments during your interactions.
- You’ll act as a customer champion, providing expert advice on technical payment processing and the payments industry to both new and existing customers and partners.
- We pride ourselves on how we collaborate with each other and you will be expected to work closely with our other business units to ensure a timely and accurate response to any customer queries, or to provide feedback back to other teams.
- Documenting resolutions is a vital part of what you’ll be doing and ensuring there is a full audit trail of your interactions.
- You’ll develop yourself to progress your career within Global Payments, and will be supported by your leaders to realise your goals.
- From time to time you may be required to support other regions, we are a global business and when a need arises you will professionally represent the UK&I business.
- You should stay up to date with product changes, industry trends and best practices to ensure that you are on the ball at all times.
- We work in a fast paced, ever evolving environment, so expect to pitch in with other responsibilities from time to time.
What you’ll bring:
- A minimum of 1 years experience working in a customer or technical support role is desirable.
- Enthusiasm and desire to succeed, we encourage a winning mentality.
- Clear communicator with excellent written, verbal and listening skills.
- Ability to collaborate cross-functionally to understand customer and business requirements and translate them to effective solutions.
- Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.
- Excellent problem solving and critical thinking skills and able to break down complex problems into manageable components.
- Excellent customer service skills and the ability to maintain and build relationships both internally and externally.
- Proficient with Microsoft or Google productivity suite - Docs, Sheets, Meet specifically.
- Identifying and embracing new ideas to enhance our service, products or personnel.
- Be flexible in your approach to the needs of our customers and the business.
It’s a bonus if you have:
- A degree in IT, Computer Science or related discipline is desirable.
- Understanding of programming languages and real-world applications/services, in particular HTML, XML and CSS would be beneficial.
- Previous use of Kibana or Grafana would be advantageous.
About the team:
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Client Service Analyst II in Leicester employer: Global Payments
Global Payments is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration among its diverse global teams. Employees benefit from dynamic growth opportunities, competitive compensation, and the chance to shape the future of payments technology while working in a supportive environment that values inclusivity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Analyst II in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Payments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Payments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Analyst II in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Payments:Your cover letter is your chance to shine! Tell us why you want to work at Global Payments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Payments!
How to prepare for a job interview at Global Payments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
