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- Tasks: Lead IT Service Management practices and enhance user experiences across teams.
- Company: Global payment solutions provider with a dynamic and customer-focused culture.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact by driving ITSM solutions in a customer-obsessed team.
- Qualifications: Over 6 years of ITSM experience and ITIL v3 certification required.
- Other info: Join a forward-thinking company with excellent growth potential.
The predicted salary is between 48000 - 72000 £ per year.
A global payment solutions provider in the United Kingdom seeks an ITSM Practice Specialist to join their dynamic team. The chosen candidate will be responsible for leading IT Service Management practices, driving collaboration across teams to improve user and stakeholder experiences.
The ideal applicant has over 6 years of ITSM experience and holds ITIL v3 certification. This role promotes a customer-obsessed culture and supports teams in delivering effective ITSM solutions.
ITSM Strategy & Practice Leader employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Strategy & Practice Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the ITSM space on LinkedIn or at industry events. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your ITSM achievements. When you get the chance to chat with potential employers, share specific examples of how you've improved user experiences.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common ITSM questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ITSM Strategy & Practice Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITSM experience and any relevant certifications, like ITIL v3. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT Service Management and how you can contribute to our customer-obsessed culture. Keep it engaging and personal!
Showcase Collaboration Skills: Since this role involves driving collaboration across teams, make sure to include examples of how you've successfully worked with others in the past. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global Payments
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially around ITIL v3 principles. Be ready to discuss how you've applied these practices in previous roles and how they can enhance user experiences.
✨Showcase Collaboration Skills
Since this role emphasises collaboration, prepare examples of how you've worked with cross-functional teams. Highlight specific projects where your teamwork led to improved outcomes for users and stakeholders.
✨Emphasise Customer Obsession
This company values a customer-obsessed culture, so think about how you've prioritised customer needs in your past roles. Be ready to share stories that demonstrate your commitment to enhancing user satisfaction through effective ITSM solutions.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare insightful questions about the company's ITSM strategies and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
