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- Tasks: As a Fraud Analyst, you'll analyse customer accounts and prevent fraud using advanced detection systems.
- Company: Join Global Payments, a leader in payment technology serving millions globally.
- Benefits: Enjoy competitive pay, life insurance, healthcare plans, generous leave, and more perks!
- Why this job: Be part of a dynamic team making a real impact in the payments landscape while developing your skills.
- Qualifications: Customer service experience and strong problem-solving skills are essential; training provided!
- Other info: Flexible hours with an unsociable hours allowance and free onsite parking.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact center in Caldecotte, Milton Keynes. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analyzing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: £12.21
Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
Benefits:
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
Responsibilities in this role:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams, providing a streamlined experience for customers
The right candidate will have:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
Fraud Analyst employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with common fraud detection techniques and tools. Understanding the technology and methods used in fraud analysis will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Since the role involves calming distressed customers, showcasing your ability to empathise and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Global Payments or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully identified issues and implemented solutions, as this is crucial for a Fraud Analyst role.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the responsibilities of a Fraud Analyst. Emphasise your problem-solving abilities and any experience in data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your keen eye for detail. Mention specific examples of how you've successfully handled challenging situations or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, communication skills, and ability to work in a fast-paced environment. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Fraud Analyst.
How to prepare for a job interview at Global Payments
✨Showcase Your Customer Service Skills
As a Fraud Analyst, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships.
✨Highlight Your Analytical Abilities
This role requires good data analysis skills. Be ready to discuss how you've used analytical thinking in previous jobs, especially in identifying patterns or solving problems related to fraud or customer accounts.
✨Demonstrate Problem-Solving Skills
Employers are looking for candidates who can think on their feet. Prepare to share specific instances where you faced a challenge and how you approached it to find a solution, particularly in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to potential fraud scenarios. Think about how you would handle various situations, such as dealing with distressed customers or identifying suspicious activity, and articulate your thought process clearly.
