At a Glance
- Tasks: Help customers solve technical issues via phone, email, chat, or SMS.
- Company: Join a leading payments company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with ongoing training and support.
- Why this job: Make a difference by resolving real customer problems every day.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilises various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customised software-based systems, and provides detailed responses to resolve customer issues. Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures. May assist in the resolution research for new or previously unknown point of sale product issues. Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates. Develops knowledgebase of newly implemented or revised POS products, policies, procedures, compliance and association regulations through the continued participation in on‑going training and reference to online manuals. Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.
What Are We Looking For in This Role?
- High School Diploma or Equivalent
- Typically Minimum 4 Years Relevant Experience
Preferred Qualifications:
- Typically Minimum 6 Years Relevant Experience
- Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?
- Skill / Knowledge: As a skilled specialist, completes tasks in resourceful and effective ways.
- Job Complexity: Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
- Supervision: Proposes methods and procedures on new assignments. May be informal team leader.
- Computer skills: Basic computer skills
- Industry Knowledge: Ability to develop basic payments industry knowledge
- Research: Basic ability to research issues and resolve customer inquiries
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Customer Operations Specialist employer: Global Payments
Global Payments Inc. is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Customer Operations Specialist, you will benefit from ongoing training and development opportunities, ensuring your growth within the payments industry. Located in a vibrant area, our company offers a supportive environment that values diversity and inclusion, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Customer Operations Specialist role, be ready to explain why you're the perfect fit. Highlight your customer service experience and any relevant skills.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or message can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Stay sharp on industry knowledge! Brush up on the latest trends in the payments sector. This will not only help you in interviews but also show that you're genuinely interested in the role.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in the payments industry. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing personality, so let your enthusiasm come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved customer issues in the past. We’re all about finding effective solutions, so share those moments where you went above and beyond to help a client.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Global Payments
✨Know Your Stuff
Make sure you brush up on your knowledge of point of sale (POS) products and the payments industry. Familiarise yourself with common technical issues and solutions, as well as the specific products mentioned in the job description. This will help you answer questions confidently and show that you're ready to tackle customer inquiries.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked a question, take a moment to fully understand it before responding. This not only shows respect but also helps you provide more accurate and thoughtful answers, especially when discussing how you would handle customer service scenarios.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Highlight your ability to think on your feet and propose effective solutions, which is crucial for a Customer Operations Specialist.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
