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For Companies At a Glance
- Tasks: Support sales teams, manage customer queries, and drive team performance.
- Company: Join Global Payments, a leader in payment technology solutions.
- Benefits: Enjoy company incentives, fun events, and genuine growth opportunities.
- Why this job: Be part of a dynamic team making an impact in the payments industry.
- Qualifications: Strong communication skills and experience in customer service or sales.
- Other info: Collaborative environment with opportunities to learn and excel.
The predicted salary is between 28800 - 43200 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Sales Coordinators core purpose is to provide sales support to both our Field Sales Team and Telemarketing Team. Main duties will include answering queries from staff and customers, providing support for the Telemarketing Team Manager, and help drive the team performance during manager holidays or when away from the sales floor. The candidate will be positive, approachable and confident to deal with escalations from staff and customers. Time management and organisational skills are essential, good knowledge of Microsoft Excel and Nav are preferred but not essential.
Benefits
- Company incentives, events and rewards
- Fun and engaging environment
- Reward & Recognition
- Genuine opportunities to learn and grow
Primary responsibilities
- Be available for queries with diary, travel appointment queries etc. / re-arrange appointments that are not geographically possible within given time slot.
- Be available for customer calls/emails with the aim of preventing appointment cancellations, or re-arranging where required.
- Act as the central contact point for customer contact via e‑mail and phone.
- Ownership of liaising with team members to obtain all outstanding appointment results.
- Update the dialler and allocate all follow up calls to the team once results have been obtained.
- Allocate and manage the lead allocator to ensure warm leads are allocated correctly and actioned by the team as quickly as possible.
- Build strong working relationship and trust with both office and field‑based sales team – to work towards the common goal of overachieving on sales targets.
- Supporting other sales regions / coordinators during holiday periods.
Skills & Qualifications
- High level of verbal and written communication skills
- PC Literacy with knowledge of MS Office Applications
- Proven track record in targeted environment
Previous Experience
- Minimum of 1-year experience in a customer service / sales environment
- Strong negotiation skills
- Outstanding punctuality and attendance record
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Call Centre Sales Coordinator employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Call Centre Sales Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Global Payments and understand their products and services. Be ready to discuss how your skills can help them achieve their sales targets. Confidence is key, so practice your pitch!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Centre Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Call Centre Sales Coordinator role. Highlight your experience in customer service and sales, and don’t forget to mention any relevant skills like time management and communication. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported sales teams in the past and how you can help us achieve our goals. Keep it friendly and professional – we love a good story!
Show Off Your Skills: Don’t be shy about showcasing your skills! If you’ve got experience with Microsoft Excel or any other relevant software, make sure to mention it. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to see all the cool stuff we do at Global Payments while you’re there!
How to prepare for a job interview at Global Payments
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the role of a Call Centre Sales Coordinator. Familiarise yourself with the key responsibilities and how they contribute to the overall success of the sales team. This will help you articulate your understanding and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires high-level verbal and written communication skills, prepare examples from your past experiences where you effectively communicated with customers or team members. Practising clear and concise responses will also help you feel more confident during the interview.
✨Demonstrate Your Organisational Skills
Time management and organisation are crucial for this position. Be ready to discuss how you've successfully managed multiple tasks or projects in the past. You could even bring a planner or digital tool you use to stay organised as a visual aid during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer escalations. Think of specific scenarios where you handled difficult situations effectively. This will not only showcase your negotiation skills but also your ability to remain calm under pressure.