VP, Account Management | Leicester, UK

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Manages the ongoing development of affiliate & strategic client relationships to ensure deep penetration within the client account and to minimize risks to the relationship while building effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers. Serves as the primary conduit for other company resources dealing with the client. Ensures that operational and service delivery standards are being met and creates a demand for the organisations products and services by raising their profile with clients. May manage the revenue growth of existing clients to include both new sales and organic growth.

What Part Will You Play?

• Manages teams that generate revenue across clients in a portfolio.
• Delivers against sales & revenue targets across multiple clients in a portfolio.
• Creates and manages client growth plans designed to maximize revenue.
• Prepares and delivers sales presentations to Exec. level stakeholders, translating the sales plans and strategic marketing plans into recommended regional strategies.
• Identifies and initiates cross selling efforts.
• Consults with Finance to address pricing requests, changes to existing pricing & new services ensuring contractual accuracy before billing is initiated.
• Monitors & enforces aged debt, monetary disputes or billing adjustments with clients.
• Administers monthly client invoices to ensure timely and accurate invoicing across all lines of business & third parties.
• Provides regular updates to Finance and Executive Management on progress towards financial goals.
• Manages client relationships across all products and services.
• Develops relationships with multiple levels of client leadership, augmenting the clients' business, satisfaction, and growth.
• Leads and ensures retention and long term relationships with clients based on strategic direction of clients' business.
• Develops and executes client survey action plans.
• Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships.
• Executes on full contract life cycle.
• Leads, controls and facilitates, while consulting with Finance and Legal on all contract renewal negotiation including legal and executive endorsement for proposed contract commercials terms and P&L.
• Manages and enforces all contract addenda (incl. contract summaries), schedules and SLAs.
• Communicates client audit requirements and contractual terms to ensure they are effectively controlled and reported.
• Ensures all corporate policies on Info Sec, security breaches, Disaster Recovery and Business Continuity are all regularly communicated and managed with the client in accordance with contractual commitments.
• Serves as client advocate and acts as escalation point to coordinate resolution of service incidents and technical issues that pose substantial customer, regulatory or financial impacts.
• Available 24 hours a day, 7 days a week.
• Shares knowledge across the organization to ensure stakeholders have understanding of the client.
• Works with management, technical, and business areas to set priorities for work efforts and to build cross functional teams to support the clients needs.
• Applies functional, business or industry knowledge in order to adapt, modify or establish processes or procedures as needed to resolve situations or business opportunity.
• Provides leadership to teams of Account Managers by measuring progress to goals and ensure that the team understands client strategy and organizational complexity to effectively engage at the highest level.
• Oversees the allocation of team member resources, to include business development for respective area, for problem resolution and management, client maintenance, project requests, system enhancements, and client specific requests.
• Provides performance feedback to team members at specified reviews as well as real time coaching to promote a growth environment.
• Customizes performance expectations and training plans based on role, experience, and knowledge as team member satisfaction predicates client satisfaction.
• Leads and/or participates in regular client meetings to ensure requests, incidents and projects are being completed on schedule and with quality.
• Monitors daily operational indicators and identifies additional needs required to provide quality client support.
• Oversees the deliverables from processes for content, accuracy, trends, areas for improvement and potential system impacts.
• Plans, prepares, and manages to annual budget for one or more areas of responsibility to include employee expense, travel, training, tools, equipment, and resources to maintain a high level of platform dependability and client service.
• Collaborates with business partner leaders to forecast capitalized labor and manage team(s) to manage to plan.
• Achieves the highest value service from vendors and oversees vendor performance evaluation based on established performance metrics.
• Performs comprehensive monitoring of the procurement, contracts, and evaluation of products, materials, and services.
• Engages with Chief Procurement Officer to review supplier status.
• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

• Minimum Qualifications: Bachelor's Degree Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered. Typically a minimum of 10 years related professional experience including a minimum of 5-6 years experience in a managerial position.
• Preferred Qualifications: Master's Degree in related field of study from an accredited university. Prior Global Payments, payment or technology industry experience is preferred.