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- Tasks: Engage with customers to retain their business and provide tailored solutions.
- Company: Global Payments, a leader in payment solutions with a passion for success.
- Benefits: Competitive salary, uncapped commission, remote work, and comprehensive training.
- Why this job: Make a real impact by helping businesses thrive and enhancing customer relationships.
- Qualifications: Strong communication skills and a customer-focused mindset; previous experience is a plus.
- Other info: Remote role with training provided; excellent career growth opportunities await.
The predicted salary is between 25396 - 25396 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
This is a remote position that requires up to 3 weeks training in our Stockport/Grimsby Office. Travel and accommodation will be provided if over 30 miles and 1.5 hours travel time. Please do not apply if you are unable to commit to training.
Takepayments is a leading provider of payment solutions products, dedicated to serving businesses and helping them thrive financially. We are seeking a skilled and empathetic Retention Executive to join our team. As a Retention Executive, your primary responsibility will be to engage with existing customers who are considering leaving us and work to retain their business.
Benefits of being our Retention Advisor:
- Excellent Basic Salary of £25,396.80
- Competitive uncapped commission structure
- Work From Home
- In depth Training and Development
Responsibilities for our Retention Advisor:
- Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
- Listen attentively to customers' concerns and reasons for wanting to leave, demonstrating empathy and understanding.
- Present compelling solutions and alternatives that address customers' pain points and convince them to stay.
- Maintain accurate records of customer interactions and account status in our CRM system.
- Meet and exceed retention targets and objectives.
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.
Requirements for our Retention Advisor:
- Excellent communication skills, with the ability to build rapport and trust with customers.
- Customer-focused with a passion for delivering exceptional service.
- Proven ability to work in a fast-paced and demanding environment.
- Self-motivated and goal-oriented with a drive to achieve and exceed targets.
- A track record of meeting or exceeding retention goals.
- Previous retentions background preferred but not essential.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Retentions Consultant in Stockport employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Consultant in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Retentions Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for retention roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've successfully retained customers in the past. Highlight your empathy and problem-solving abilities – these are key for a Retention Executive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Global Payments!
We think you need these skills to ace Retentions Consultant in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retentions Consultant role. Highlight your customer service experience and any relevant skills that show you can engage with customers effectively. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about retention and how your skills align with our mission at Global Payments. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to connect with others. Use clear and engaging language, and don’t shy away from showing a bit of your personality – we’re all about authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Global Payments Inc.
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Understand how to engage with customers who are considering leaving and think of examples where you've successfully retained clients in the past. This will show your potential employer that you’re proactive and knowledgeable about the role.
✨Demonstrate Empathy
As a Retention Consultant, empathy is key. Prepare to discuss how you would handle difficult conversations with customers. Think of specific instances where you listened to a customer's concerns and how you addressed them. This will highlight your ability to connect with clients on a personal level.
✨Familiarise Yourself with the Company
Research Global Payments and Takepayments thoroughly. Understand their products, services, and the challenges they face in the payments industry. Being able to reference specific aspects of the company during your interview will demonstrate your genuine interest and commitment to the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
