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For Companies At a Glance
- Tasks: Provide technical support and resolve customer issues while delivering exceptional service.
- Company: A leading payment solutions company based in Stockport.
- Benefits: Excellent salary, commission structure, and training opportunities.
- Why this job: Join a dynamic team and make a difference in customer success.
- Qualifications: Strong IT skills, problem-solving abilities, and previous customer service experience.
- Other info: Perfect for those seeking growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A payment solutions company in Stockport is looking for a Customer Service Advisor to join its Technical Helpdesk team. The ideal candidate will provide technical support, resolve customer issues, and offer exceptional service. This role offers an excellent salary, commission structure, and opportunities for training and development.
Candidates should have strong IT skills, problem-solving abilities, and previous customer service experience, preferably in a fast-paced environment.
Remote Weekend Tech Support & Customer Success in Stockport employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Weekend Tech Support & Customer Success in Stockport
✨Tip Number 1
Make sure you know the company inside out! Research their products and services, especially in payment solutions. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves technical support, try to simulate common customer issues and think through how you'd resolve them. This will prepare you for any scenario they throw at you.
✨Tip Number 3
Network with current employees or others in the industry. LinkedIn is a great place to connect and learn more about the company culture and what they value in a Customer Service Advisor.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that job. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Remote Weekend Tech Support & Customer Success in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and customer service experience. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Technical Helpdesk team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love seeing candidates who can think on their feet and provide solutions quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Payments Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Familiarise yourself with common payment solutions and troubleshooting techniques, as you'll likely be asked to demonstrate your knowledge during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've successfully resolved customer issues. Highlight your problem-solving abilities and how you maintained a positive attitude, even in challenging situations.
✨Research the Company
Take some time to learn about the payment solutions company and its values. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're engaged and serious about contributing to their success.
