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For Companies At a Glance
- Tasks: Lead global operational strategies and drive AI-led transformations in a dynamic payments environment.
- Company: Global Payments empowers millions with innovative payment solutions for businesses and consumers worldwide.
- Benefits: Enjoy a collaborative culture, opportunities for innovation, and the chance to make a real impact.
- Why this job: Join a forward-thinking team and shape the future of payment technology while enhancing customer experiences.
- Qualifications: Proven leadership in operations, experience with enterprise platforms, and a passion for data-driven decision-making.
- Other info: Global Payments is committed to diversity and inclusion, offering equal opportunities for all applicants.
The predicted salary is between 72000 - 108000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Accountabilities
- Strategy & Leadership
- Define and execute the global roadmap for operational enablement, platform performance, and service intelligence.
- Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value.
- Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions.
- Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success).
- Platform & Tooling Ownership
- Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics).
- Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions.
- Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI capabilities.
- Reporting & Business Intelligence
- Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels.
- Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism.
- Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks.
- AI & Automation Enablement
- Build and scale a team focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection).
- Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys.
- Ensure all AI use cases meet compliance, governance, and ethical standards.
- Governance & Compliance
- Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity.
- Align tooling and processes to evolving regulatory frameworks (e.g. DORA, PCI) and enterprise risk standards.
- Champion continuous service improvement and cost-efficiency initiatives globally.
Success Profile
You are a strategic operator who combines data obsession with leadership excellence. You thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity.
Qualifications & Experience
- Required
- Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry.
- Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau).
- Experience managing global teams and complex stakeholder groups in a matrixed environment.
- Deep understanding of AI/automation use cases in regulatory complex financial operational environments.
- Strong data and reporting acumen; comfortable building and interpreting executive-level dashboards.
- Executive presence and ability to influence at C-level.
- Desirable
- Experience with Amazon Bedrock or similar generative AI platforms.
- Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence).
- Knowledge of regulatory frameworks such as DORA and PCI.
- Exposure to RPA, low-code/no-code tools, and AI-assisted service workflows.
- Recognised Service Management certification (e.g. ITIL).
What You Will Bring
- A mindset for innovation and operational scalability.
- Passion for metrics, insight, and customer experience.
- Ability to translate technology into real-world value.
- A collaborative approach to global leadership.
- Energy to drive meaningful, measurable change.
Senior Director of Operational Enablement and Intelligence | London, UK employer: Global Payments, Inc.
Contact Detail:
Global Payments, Inc. Recruiting Team
jobs@globalpay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Operational Enablement and Intelligence | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation, especially as they relate to operational enablement. Being able to discuss how these technologies can drive business value will set you apart during interviews.
✨Tip Number 2
Network with professionals in the financial services and technology sectors. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to demonstrate your leadership style and how you've successfully managed global teams in complex environments. Be ready to share specific examples of how you've influenced cross-functional priorities and driven operational excellence.
✨Tip Number 4
Research Global Payments Inc. thoroughly, including their recent projects and innovations. Understanding their mission and values will help you articulate how your experience aligns with their goals during discussions.
We think you need these skills to ace Senior Director of Operational Enablement and Intelligence | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly within financial services or technology. Emphasise your achievements in platform transformations and managing global teams.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of AI and automation in operational environments. Share specific examples of how you've driven innovation and measurable change in previous roles.
Showcase Leadership Skills: Highlight your ability to lead diverse teams and influence stakeholders at all levels. Use concrete examples to illustrate your strategic thinking and how you've navigated complex environments.
Research the Company: Familiarise yourself with Global Payments and their operational strategies. Understanding their mission and values will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Global Payments, Inc.
✨Showcase Your Strategic Vision
As a Senior Director, it's crucial to demonstrate your ability to define and execute a strategic roadmap. Prepare examples of how you've successfully led operational transformations in the past, particularly in complex environments like financial services.
✨Highlight Your Leadership Skills
This role requires strong leadership in a matrixed environment. Be ready to discuss your experience managing global teams and influencing cross-functional priorities. Use specific instances where your leadership made a measurable impact.
✨Demonstrate Data-Driven Decision Making
Given the emphasis on data and reporting, come prepared with examples of how you've used data analytics to drive business decisions. Discuss your familiarity with tools like ServiceNow, Power BI, or Tableau, and how they contributed to operational success.
✨Emphasise Your Understanding of AI and Automation
With a focus on AI-led operational transformation, be ready to talk about your experience with AI use cases and automation tools. Highlight any projects where you've implemented innovative solutions that improved efficiency or customer experience.
