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- Tasks: Drive revenue and manage client relationships in the Mass Participation sector.
- Company: Join a leading tech company on a mission to promote active lifestyles.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Merge your passion for sports with a rewarding career in innovative technology.
- Qualifications: Experience in SaaS and client management, with strong communication skills.
- Other info: Dynamic role with a focus on client satisfaction and market insights.
The predicted salary is between 36000 - 60000 £ per year.
ACTIVE Network® is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Are you passionate about the Mass Participation sector? Whether you are a runner, cyclist, triathlete, mud run hero or anything in-between, are you looking to merge your passion for activities with a career in a world leading technology company? We are seeking a talented Senior Account Manager to drive revenue through successful management and growth of their assigned book of business.
S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Senior Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals. With a client base primarily across the UK and Europe, flexible hours are required. This is a remote, UK based role.
We are looking for someone with previous SaaS experience, ideally with either participant or mass participation sports event organization experience, who can bring their passion for this space, marry this to our world leading Event Management SaaS technologies, and make an immediate impact.
Responsibilities:- Drive revenue through minimizing customer attrition and increasing sales to our base business.
- Meet and exceed assigned quota targets.
- Quote and sell software and services to existing customer accounts.
- Manage contract renewal for assigned book of business.
- Manage annual database setup for all databases tied to client accounts.
- Develop and maintain a business consultant relationship with client decision-makers.
- Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth.
- Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact.
- Relay market knowledge and client expertise to influence internal stakeholders.
- Improving customer satisfaction and reducing attrition.
- Identify root causes of client ‘pain points’ and issues.
- Liaise between teams to facilitate resolution of technical issues.
- Early identification of at-risk clients and escalate potential risks or challenges to manager.
- Handle messaging and objection handling with clients regarding technical issues.
- Proven experience and success in external client and/or project management, preferably in a software sales setting.
- Advanced communication (oral and written), objection-handling, and conflict management skills.
- Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred.
- Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences.
- Resourceful and able to adapt and respond quickly to change.
- Demonstrated ability to prioritize and multi-task in a fast paced, deadline-driven environment.
- Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision.
- Ability to collaborate as a productive and active team member.
Senior Account Manager employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mass participation sector and let them know you're on the hunt for a Senior Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to highlight your love for activities and how it aligns with their mission. This will help you stand out as someone who truly gets what they're all about.
✨Tip Number 3
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your SaaS experience can drive revenue and reduce attrition for their clients. Confidence is key, so practice your pitch!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly. It shows you're serious about joining our team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Mass Participation sector shine through. We want to see how your personal interests align with our mission at ACTIVE Network®.
Tailor Your Experience: Make sure to highlight your previous SaaS experience and any relevant roles in sports event organisation. We’re looking for specific examples that demonstrate how you can drive revenue and manage client relationships effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication that gets to the heart of what you can bring to the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Global Payments Inc.
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they connect people to activities and what their Event Management SaaS technologies offer. This will help you align your passion for mass participation sports with their goals.
✨Showcase Your Experience
Be ready to discuss your previous SaaS experience and how it relates to managing client relationships. Prepare specific examples of how you've driven revenue or reduced attrition in past roles, as this will demonstrate your capability to make an immediate impact.
✨Prepare for Objection Handling
Since the role involves dealing with client pain points, think about potential objections you might face during the interview. Practice your responses to show that you can handle conflict and provide solutions effectively.
✨Engage with Questions
Prepare thoughtful questions about the company’s current challenges and future goals. This not only shows your interest but also gives you insight into how you can contribute to their success as a Senior Account Manager.
