At a Glance
- Tasks: Install and support EPOS systems at exciting events and venues.
- Company: Join Global Payments, a leader in event and stadia payment solutions.
- Benefits: Competitive salary, travel opportunities, and career development.
- Other info: Enjoy a fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team delivering cutting-edge technology in live environments.
- Qualifications: 5 years in installation or technical support, with project management skills.
The predicted salary is between 36000 - 60000 € per year.
Global Payments is the leading provider of event and stadia EPOS and Payment solutions in the UK. The EPOS Installation Engineer at Global Payments Sports and Entertainment will play a crucial role in the preparation, configuration, testing and installation of EPOS systems within stadia, hospitality, retail and event environments – including the ongoing support of live solutions in the field.
The EPOS Installation Engineer will have the ability to collaborate between multiple departments, Engineering, Warehouse, Configuration and Product to ensure the successful delivery of major customer installation projects. A key element of the role is the ability to influence outcomes by working across internal departments and customers positively. A strong advocate for continuous development, this person will drive deployment process improvements throughout the Global Payments business by identifying improvement opportunities and potential solutions.
Duties And Responsibilities
- Configuration, testing and installation of all parts of EPOS systems, per Company standards and procedures providing full capability and Front-End user training (Project Ownership).
- Provide clear briefings and communication to clients and end users on how the system is set up, performing and operating.
- Ensure that all technological solutions are tested and in correct working order prior to live events.
- Maintain an up-to-date knowledge of current technology trends and developments in areas of interest and relevance to the business.
- Ensure technical and operational issues are escalated in a timely fashion to the Technical Department Manager.
- Plan and execute projects in line with the project scopes, timelines, budgets, and customer expectations.
- Manage projects and allocate tasks to ensure timely and effective delivery, whilst planning and on-site.
- Collaborate with the business leads, technical leads, third-party vendors and customers to define and document requirements, designs, and technical solutions.
- Drive the on-site delivery of implementation plans and project management tools to streamline the efficiency of the Technical team.
- Make proactive suggestions and recommendations for process improvements to drive efficiency and productivity throughout the business.
- Provide on-site technical support for the deployed infrastructure during go-live, monitoring performance, diagnosing and fixing issues as they arise.
- Carry out site surveys to assess and plan requirements for safe installation.
- Liaise with on-site contractors to agree requirements.
- Provide second-line help desk support and potential callouts to customers’ sites to fix more complex issues.
- Carry out software installation and upgrades on site.
- Willingness to work on-site at our events clients which may include overnight stays, unsociable hours and foreign travel.
- Provide remote out-of-hours on-call support to our client base on a rota basis.
- Own your development, career and progression.
Competencies (Knowledge / Skills Or Abilities / Behaviour)
- Expert knowledge of EPOS and payments device capabilities, solutions, configuration, installation and support.
- Ability to manage and lead projects, whether alone or leading a wider team of peers.
- Highly organised, and able to multitask and manage own workload.
- Excellent interpersonal, active listening and communication skills.
- Be a team player with a ‘can do’ attitude.
- Possess excellent time management and attention to detail.
- Ability to work to deadlines and a daily work schedule.
Qualifications
- A minimum of 5 years’ experience as either an installation engineer, with troubleshooting background, or technical helpdesk engineer within the industry with a background knowledge in computer hardware.
- Ideally, experience working within the EPOS industry.
- Project Management qualification.
- Experience of managing projects.
- Networking and Data Cabling experience.
- Clean driving license is essential.
EPOS Installation Engineer in Preston employer: Global Payments Inc.
Global Payments is an exceptional employer, offering a dynamic work environment where EPOS Installation Engineers can thrive through collaboration across departments and hands-on project management. With a strong commitment to employee development, the company provides ample opportunities for growth and continuous improvement, all while working in exciting event and stadia settings that keep the role engaging and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Installation Engineer in Preston
✨Tip Number 1
Get your networking game on! Connect with folks in the EPOS and payments industry on LinkedIn. Join relevant groups and participate in discussions. This way, we can get our name out there and maybe even snag a referral!
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions related to EPOS systems and project management. Role-play with a mate or in front of the mirror to boost our confidence.
✨Tip Number 3
Show off our skills! If we’ve got any cool projects or installations under our belt, let’s create a portfolio or a case study. This will help us stand out and demonstrate our hands-on experience in the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the StudySmarter team!
We think you need these skills to ace EPOS Installation Engineer in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the EPOS Installation Engineer role. Highlight your relevant experience in installation, troubleshooting, and project management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention any specific projects or achievements that showcase your abilities.
Show Off Your Technical Skills:Since this role involves a lot of technical work, make sure to highlight your expertise in EPOS systems, configuration, and support. We love seeing candidates who can demonstrate their knowledge and experience in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Global Payments Inc.
✨Know Your EPOS Inside Out
Make sure you brush up on your knowledge of EPOS systems and payment solutions. Be ready to discuss specific configurations, installations, and troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the technology but also have hands-on experience.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed or contributed to, especially those involving cross-department collaboration. Highlight how you planned, executed, and adapted to changes during these projects. This will demonstrate your ability to lead and manage installations effectively.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with clients and end users. During the interview, focus on your active listening skills and ensure you ask clarifying questions when needed. This shows you're engaged and can adapt your communication style.
✨Be Ready for On-Site Scenarios
Since the role involves on-site work, think about potential challenges you might face during installations. Prepare to discuss how you'd handle unexpected issues, such as equipment failures or last-minute client requests. This will highlight your problem-solving skills and readiness for the job.
