Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide help desk support and troubleshoot client issues with tech applications and hardware.
- Company: Join a dynamic team focused on enhancing customer relationships through tech support.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth in a supportive environment.
- Why this job: Kickstart your career in tech while helping clients solve real problems every day.
- Qualifications: High school diploma required; tech-savvy individuals with a passion for problem-solving preferred.
- Other info: Perfect for those looking to learn and grow in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.
Receives routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); assists with reviewing information to define the problem and determines the ultimate impact. Documents and/or generates CSHD ticket for tracking purposes, classifies severity (1-Critical, 2-High, 3-Medium, 4-Low Impact), and notifies appropriate business or technical resource to solve internal/external client issues as directed.
Assists with providing initial/basic technical support (e.g., resetting passwords for multiple applications) for internal/external client problems and with basic services related to desktop, Personal Computer, or merchant terminals. Escalates issues requiring more experience and in-depth knowledge. Becomes familiar with company systems/client operating systems while observing external and internal client meetings.
Verifies systems during and after scheduled outages/maintenance including screens, websites, and other company managed data for clients as directed. Assists with monitoring critical path processing to confirm that benchmarks are met and notifies clients about missed deliverables.
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Preferred Qualifications
- Bachelor's Degree in Computer Science or technical field
- Typically Minimum 2 Years Relevant Experience in Help desk; POS Terminal experience
Desired Skills and Capabilities
- Skills / Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Communication Skills: Excellent communication skills.
- Problem Solving Skills: Must be able to resolve merchant issues or coordinate issue resolution.
- Analytical Skills: Must be able to analyze problems as they are described over the phone and determine the best solution.
Client Support Specialist I in Middlesbrough employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist I in Middlesbrough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can explain technical issues in simple terms. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Client Support Specialist I in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Support Specialist role. Highlight any relevant help desk experience or technical skills, and don’t forget to mention your communication abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent client support and how your background makes you a great fit for our team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Payments Inc.
✨Know Your Tech Basics
Brush up on your technical knowledge related to help desk support. Familiarise yourself with common issues like password resets and basic troubleshooting for PCs and terminals. This will show that you’re ready to jump in and assist clients right away.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with how you present solutions to client problems.
✨Understand the Company’s Systems
Do some research on the company’s systems and client operating environments. Knowing how they operate will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved issues. Be ready to discuss these during the interview, as it will highlight your analytical skills and ability to handle client concerns effectively.
