At a Glance
- Tasks: Lead and inspire a team of ServiceNow Engineers to deliver high-quality solutions.
- Company: Join a global leader in payments and shape the future of commerce.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on continuous improvement and excellence.
- Why this job: Make a real impact by driving innovation in a dynamic tech environment.
- Qualifications: Experience in ServiceNow development and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Ready to take your career global?
- Make your mark at one of the biggest names in payments. We’re looking for a
- Service Now Development Lead to join our ever evolving
Service Now Platform team and help shape the future of global commerce.
- What You’ll Own
- Technical Leadership & Team Management
- Lead, mentor, and inspire a team of Service Now Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.
- Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.
- Act as the “golden standard” for code quality, platform architecture, and development discipline.
- Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.
- Agile Delivery Leadership
- Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.
- Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.
- Drive predictable, high‑quality delivery across all Service Now workstreams.
- Solution Design & Development
- Design, develop, and implement Service Now applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).
- Ensure all solutions are scalable, robust, secure, and aligned with both Service Now and organisational best practices.
- Provide architectural guidance and approve designs for complex or strategic initiatives.
- Platform Governance & Health
- Own and enforce Service Now governance: coding standards, peer reviews, release processes, and change control.
- Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.
- Stay current with new Service Now releases and drive adoption of relevant enhancements.
- What You'll Bring
- Stakeholder Engagement
- Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.
- Represent the development team confidently and ensure engineering considerations are heard and respected.
- Incident Ownership & Operational Excellence
- Own the Incident Management process within the development team.
- Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.
- Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.
- About The Team
Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen.
The
Service Now Development Lead is responsible for providing technical leadership, architectural guidance, and hands‑on expertise in the design, development, and delivery of Service Now solutions.
This role leads a team of Service Now Engineers, ensuring the platform is robust, scalable, and aligned with organisational standards and strategic objectives.
Acting as the pinnacle of development excellence, the Lead establishes coding standards, champions best practice and confidently represents the voice of engineering within the wider business.
They ensure that platform health, technical integrity, and operational resilience remain the highest priority.
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ServiceNow Developer Lead in Manchester employer: Global Payments Inc.
Join a leading global payments company that prioritises employee growth and development, offering first-class training to ensure your success in the field. With a dynamic work culture that fosters collaboration and innovation, you'll have the opportunity to build meaningful relationships while exceeding sales targets and earning a competitive income. Located in Stockport, our inclusive team is dedicated to empowering each other and driving excellence in the ever-evolving world of commerce.
