At a Glance
- Tasks: Lead the global hardware strategy for our flagship POS platform, Genius.
- Company: Join a dynamic team at Global Payments, driving innovation in payment solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with global teams and influence executive decisions in a fast-paced environment.
- Why this job: Make a real impact on small businesses worldwide with cutting-edge hardware solutions.
- Qualifications: 7+ years in product management, especially in hardware or fintech.
The predicted salary is between 80000 - 100000 € per year.
Global Payments is seeking an experienced Senior Product Manager to own the end-to-end hardware strategy for Genius POS Small Business — our flagship point-of-sale platform serving small businesses across multiple continents. This is a high-impact, high-visibility role that sits at the intersection of product, commercial, and operations, with direct influence on how Genius hardware is designed, sourced, certified, deployed, and managed at scale worldwide.
You will define the global hardware roadmap, establish principles for device lifecycle management, develop scalable partner integration frameworks, and ensure the platform can absorb regional complexity without sacrificing reliability or unit economics. You will work closely with regional general managers, engineering leads, supply chain, commercial teams, and technology partners to bring this strategy to life.
Key Responsibilities
- Own and maintain the multi-year global hardware roadmap for Genius POS Small Business, aligning device portfolio decisions with regional market requirements, competitive dynamics, and platform economics.
- Define the device portfolio strategy — determining which form factors (countertop, mobile, kiosk, integrated) are prioritised per geography, and managing the trade-offs between standardisation and local market fit.
- Lead make/buy/partner decisions for hardware components and full device solutions, working with procurement, legal, and finance to evaluate total cost of ownership across regions.
- Define regional hardware go-to-market playbooks in partnership with commercial and country leads, covering pricing, bundling, and channel strategy for owned-and-operated vs. partner-distributed markets.
- Define the principles and requirements for a scalable device management platform — covering provisioning, configuration management, remote diagnostics, OTA firmware updates, and end-of-life decommissioning.
- Own the device lifecycle policy: from initial onboarding through active fleet management, break/fix processes, and secure retirement — ensuring consistency across regions while accommodating local operational realities.
- Partner with engineering to establish Device Management and Monitoring requirements, driving vendor selection and integration into the Genius platform.
- Define security principles for device integrity: secure boot, tamper detection, key management, and attestation — working with security and compliance teams to ensure PCI P2PE and PTS requirements are met globally.
- Develop KPIs and telemetry standards for device health monitoring, enabling proactive fleet management and reducing merchant downtime.
- Own the hardware compatibility matrix and manage the testing and certification pipeline for new devices, peripherals (printers, scanners, cash drawers, PIN pads), and connectivity stacks (Wi‐Fi, cellular, Bluetooth, Ethernet).
- Work with engineering and cloud infrastructure teams to define edge computing, offline resilience, and sync requirements — ensuring Genius hardware performs reliably in environments with intermittent connectivity.
- Drive platform integration across the payment acceptance stack: ensuring hardware supports current and emerging payment methods (contactless, QR, BNPL, digital wallets) as mandated by regional acquiring networks.
- Establish a hardware release management process that coordinates firmware, SDK, and platform software releases to avoid regressions in the deployed fleet.
- Act as the single point of accountability for hardware strategy decisions, creating clarity and alignment across engineering, commercial, operations, finance, and regional teams.
- Run the global hardware council or equivalent governance forum, bringing together regional PMs and stakeholders to review roadmap priorities, surface conflicts, and elevate decisions appropriately.
- Develop and maintain a hardware investment framework that enables resource allocation decisions across competing regional and platform priorities.
- Represent hardware strategy in executive and board-level reviews, translating technical decisions into business impact narratives.
Required Experience & Qualifications
- 7+ years of product management experience, with at least 3 years owning a hardware or hardware‐adjacent product in payments, fintech, retail tech, or a related industry.
- Demonstrated experience defining global product strategies across multiple geographies, with an understanding of how regulatory, commercial, and operational contexts differ by region.
- Proven track record of managing hardware partner or OEM relationships — including running technical evaluations, commercial negotiations, and certification programmes.
- Strong working knowledge of payment hardware standards: PCI PTS, EMV (contact, contactless, QR), P2PE, and regional acquiring mandates.
- Experience working with device management platforms (MDM/RMM) or defining requirements for fleet management at scale.
- Demonstrated ability to work across engineering, commercial, and operations teams — translating business requirements into technical specifications and vice versa.
- Exceptional communication and stakeholder management skills; comfortable presenting to executive leadership and operating in matrixed global organisations.
Highly Desirable
- Experience with point-of-sale hardware ecosystems — countertop terminals, mobile POS, integrated payment peripherals.
- Familiarity with Android‐based payment device development (application signing, device hardening, managed launcher frameworks).
- Exposure to supply chain, logistics, or procurement processes for physical hardware — particularly in multi-region deployment contexts.
- Experience building or scaling a hardware certification or ISV partner programme.
- Prior experience at a payments acquirer, payment facilitator, or fintech platform company operating at significant merchant scale.
Core Competencies
- Strategic hardware product thinking
- Global regulatory & compliance awareness
- Device lifecycle & fleet management
- Cross‐functional alignment & leadership
- Technical depth in hardware/software integration
- Data‐driven decision making
- Commercial & pricing judgement
- Stakeholder communication at all levels
- Structured problem‐solving under ambiguity
Senior Product Manager, Global Hardware in London employer: Global Payments Inc.
Global Payments is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Senior Product Manager for Genius POS Small Business, you will have the opportunity to shape the future of payment hardware on a global scale, while benefiting from comprehensive professional development programs and direct exposure to executive leadership. With a commitment to employee growth and a focus on meaningful impact for small businesses worldwide, this role offers a unique chance to contribute to a rapidly expanding international platform in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager, Global Hardware in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their hardware strategy and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in product management and hardware can benefit their Genius POS platform. Keep it concise and focus on your achievements that relate directly to the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Senior Product Manager, Global Hardware in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in hardware strategy and product management, especially in payments or fintech. We want to see how your background aligns with our needs!
Showcase Your Impact:When detailing your previous roles, focus on the impact you've made. Use metrics and examples to illustrate how you've influenced hardware strategies or improved device management processes. We love seeing quantifiable achievements!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the heart of your qualifications and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Global Payments Inc.
✨Know Your Hardware Inside Out
Make sure you have a solid understanding of the hardware landscape, especially in payments and fintech. Familiarise yourself with the specific devices and technologies mentioned in the job description, like PCI PTS and EMV standards. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Strategic Thinking
Prepare to discuss your approach to defining global product strategies and managing device lifecycles. Think of examples where you've successfully navigated regional complexities and made impactful decisions. This role is all about strategy, so demonstrate your ability to think long-term and make data-driven choices.
✨Highlight Cross-Functional Collaboration
This position requires working closely with various teams, so be ready to share experiences where you've effectively collaborated across engineering, commercial, and operations teams. Use specific examples to illustrate how you’ve translated business requirements into technical specifications and vice versa.
✨Prepare for Executive-Level Conversations
Since you'll be presenting to executive leadership, practice articulating your ideas clearly and concisely. Think about how to translate technical decisions into business impact narratives. Being able to communicate effectively at all levels will set you apart in the interview.
