At a Glance
- Tasks: Provide technical support and solutions to clients, ensuring their needs are met.
- Company: Join a global leader in the credit card industry with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for career growth.
- Other info: Dynamic team atmosphere with unmatched energy and learning opportunities.
- Why this job: Make a real impact by solving client issues and enhancing their experience.
- Qualifications: Bachelor's degree and 4 years of relevant experience in technical support.
The predicted salary is between 40500 - 49500 £ per year.
- What You’ll Own
- Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.
- Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services.
- Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.
- Use databases or other computerized systems to maintain up-to-date documentation.
- What You’ll Bring
- Develops extensive knowledge base of the industry, system, module and product, and uses that information to assist the client.
- Facilitates complex client inquiries and conducts research to solve issues within established Service Level Agreements and methodologies.
Responsible for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology.
Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and communicating the resolution to the client.
Primary contact with the client to either resolve client's issue or define client’s problem for subsequent action.
- Facilitates calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Analyzes and evaluates client initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
Prepares/makes recommendations to clients on solution options.
May perform maintenance on accounts.
Verifies system changes made and ensures the outcome is accurate.
- Maintains client relationships through accurate and timely communication.
Establishes credibility through knowledge of systems and product functionality.
Understands client’s business needs and objectives and identifies opportunities to promote new products and services.
May provide consulting about upcoming system enhancements.
- Interprets basic to complex technical client issues and project requests.
Determines root cause analysis and identifies technical changes needed.
Translates for internal teams and stakeholders.
Advocates for the client within Global Payments while striving to meet the needs of both parties.
- Leads client training on specified modules or products, as required.
- Develops functional requirements and specifications to support client customization or system changes to include coding scripts and writing macros.
- It’s a bonus if you have
- Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
This job is the fully qualified, career-oriented, journey-level position.
- Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Networks with senior internal and external personnel in own area of expertise.
- Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Problem Solving - Ability to solve problems using experience and good judgment
- Effective Communication - Demonstrated effective written and oral communication skills
- Technical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms
- Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
- Typically Minimum 4 Years Relevant Exp
- Includes consulting with clients to meet business needs
- Preferred Qualifications
- Microsoft Office, including writing macros in Excel
- Typically Minimum 4 Years Relevant Exp
- In the credit card industry
- About The Team
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer.
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Enterprise Technical Support Specialist in Leicester employer: Global Payments Inc.
Global Payments Inc. is an exceptional employer, offering a dynamic work environment in the heart of London where legal professionals can thrive. With a strong emphasis on employee growth and development, the company fosters a collaborative culture that encourages innovation and excellence in the financial services sector. Employees benefit from engaging in meaningful work that directly impacts the business while enjoying competitive compensation and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Technical Support Specialist in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Payments Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Payments Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Enterprise Technical Support Specialist in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Payments Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Global Payments Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Payments Inc.!
How to prepare for a job interview at Global Payments Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
