At a Glance
- Tasks: Provide top-notch technical support for global clients and troubleshoot tech issues.
- Company: Join a leading name in payments with a vibrant, inclusive culture.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team that values curiosity and innovation.
- Why this job: Make a real impact in global commerce while developing your tech skills.
- Qualifications: Experience in technical support and strong problem-solving abilities required.
The predicted salary is between 33865 - 41391 £ per year.
Ready to take your career global?
Make your mark at one of the biggest names in payments.
We’re looking for a Technical Support Representative Senior to join our ever evolving Enterprise & SMB team and help shape the future of global commerce.
- What You’ll Own
- Deliver day-to-day technical support across network infrastructure, desktop systems, hardware, and software, ensuring the reliable operation of business-critical technology.
- Partner directly with Enterprise customers, helping them maximise the value of Worldpay products and services through exceptional technical support.
- Handling escalations as an SME with case management to resolution
- Diagnose and resolve issues relating to network infrastructure, desktop environments, client devices, servers, and software applications.
- Manage user accounts and access permissions, including creating, modifying, and deactivating accounts.
- Maintain data integrity, password management processes, and file system security standards.
- Translate complex technical concepts into clear, user-friendly guidance for non-technical customers and stakeholders.
- Identify opportunities to enhance customer experiences by recommending appropriate hardware and software solutions.
- What You’ll Bring
- Previous experience in a technical support, service desk, or customer support environment.
- Ability to deliver outstanding customer service to enterprise and B2B clients.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-first mindset.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and confidently.
- GCSE Maths and English (Grade C/4 or above), or equivalent qualifications.
- Ability to produce high-quality written communications, including customer correspondence and incident documentation.
- A proactive approach to learning new technologies and continuously developing technical expertise.
Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
About The Team
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
- Hybrid working options available Monday – Friday
- Our core hours are 8am-5pm – on a rotational shift 8.00am - 3.30pm or 9.30am - 5.00pm
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer.
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Technical Support Representative Senior in Gateshead employer: Global Payments Inc.
Join a leading global payments company that prioritises employee growth and development, offering first-class training to ensure your success in the field. With a dynamic work culture that fosters collaboration and innovation, you'll have the opportunity to build meaningful relationships while exceeding sales targets and earning a competitive income. Located in Stockport, our inclusive team is dedicated to empowering each other and driving excellence in the ever-evolving world of commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Representative Senior in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Payments Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Payments Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Representative Senior in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Payments Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Global Payments Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Payments Inc.!
How to prepare for a job interview at Global Payments Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
