At a Glance
- Tasks: Lead the transformation of Enterprise sales and onboarding processes for a global payments leader.
- Company: Join one of the biggest names in payments and make your mark globally.
- Benefits: Dynamic opportunities, inclusive culture, and a chance to learn from industry experts.
- Other info: Be part of a collaborative team that values innovation and continuous growth.
- Why this job: Drive impactful change and enhance client experiences in a fast-paced environment.
- Qualifications: Experience in process improvement and strong leadership skills required.
The predicted salary is between 90000 - 110000 £ per year.
Ready to take your career global?
Make your mark at one of the biggest names in payments.
We’re looking for a Director, Enterprise Sales Process to help transform how our Enterprise clients move through the sales and onboarding journey, whether they are net new clients joining Global Payments for the first time or existing clients expanding into new products, services, geographies or capabilities.
Ready to take your career global?
Make your mark at one of the biggest names in payments.
We’re looking for a Director, Enterprise Sales Process to help transform how our Enterprise clients move through the sales and onboarding journey, whether they are net new clients joining Global Payments for the first time or existing clients expanding into new products, services, geographies or capabilities.
This is a high-impact leadership role responsible for overseeing and transforming the Enterprise Boarding process, with a mandate to build a faster, simpler, more consistent and best-in-class experience for clients, sellers and internal teams.
Reporting into the Head of AI & Operational Success, you’ll work as part of a broader function that brings together AI, CRM, Sales Process and Business Intelligence capabilities to improve commercial execution and operational performance.
You’ll lead a team of process improvement analysts and sales acceleration analysts, partnering closely with Commercial, Risk, Compliance, Legal, Operations, Product, Technology, CRM and BI teams to remove friction, improve visibility, strengthen governance and accelerate speed to revenue across both new client onboarding and existing client expansion journeys.
- What You’ll Own
- Enterprise sales and boarding process transformation
- Own the Enterprise sales and boarding transformation agenda, creating a faster, simpler and best-in-class experience.
- Define the future-state operating model, including process design, governance, ownership, handoffs, data visibility and success measures.
- Identify and remove friction across opportunity progression, onboarding, implementation, activation and early-life support.
- Build and deliver a prioritised improvement roadmap that balances speed, quality, client experience, risk control and commercial impact.
- Leadership and team development
- Lead, coach and develop a high-performing team of process improvement and sales acceleration analysts.
- Set clear priorities and focus the team on the highest-impact transformation and business-as-usual activity.
- Build a culture of accountability, curiosity, collaboration, pace and continuous improvement.
- Strengthen team capability across process improvement, stakeholder management, Salesforce, data analysis and transformation delivery.
- Salesforce and CRM-enabled process improvement
- Act as the senior business owner for Salesforce-enabled process improvement across Enterprise Sales and Boarding.
- Partner with CRM, Product, Technology and Operations to turn business needs into scalable Salesforce enhancements.
- Improve Salesforce adoption, data quality, reporting and visibility to reduce manual effort and support predictable onboarding outcomes.
- Connect CRM, BI and process design to create a clearer, more effective Enterprise operating model.
- Cross-functional governance and stakeholder alignment
- Build trusted senior relationships across Commercial, Risk, Compliance, Legal, Operations, Product, Technology, CRM, BI and regional teams.
- Establish governance, escalation routes and decision forums that keep delivery moving and process issues visible.
- Represent Enterprise Sales Process in senior forums, providing clear updates on progress, risks, dependencies, decisions and outcomes.
- Align functions and regions around shared accountability for scalable, commercially practical process improvement and client experience.
- Data, performance and continuous improvement
- Define and track KPIs for sales efficiency, onboarding performance, client experience and transformation impact.
- Use data and BI insight to identify root causes, performance gaps and measurable improvement opportunities.
- Establish a continuous improvement discipline that reduces rework, manual effort, cycle time, escalations and ambiguity.
- Embed improvements into standard ways of working so change is sustainable, not a one-off fix.
- AI, automation and innovation
- Identify practical AI, automation and workflow opportunities that improve processes, productivity and client experience.
- Partner with AI, CRM, BI and Technology teams to pilot and scale governed improvements with clear business value.
- Encourage innovation focused on simplifying work, improving quality, creating capacity and supporting measurable outcomes.
- Stay close to emerging technology and process improvement approaches that can modernise Enterprise sales and onboarding.
- What You’ll Bring
- Significant experience leading business process, operational improvement, sales process or commercial operations transformation in a complex, matrixed organisation.
- Proven ability to lead and develop high-performing teams, set clear priorities, build capability and create momentum around practical change.
- Strong understanding of Enterprise sales, onboarding, implementation, client lifecycle or revenue operations, with hands‑on experience using Salesforce or comparable CRM platforms to improve workflow, data and reporting.
- Excellent cross-functional leadership, communication and executive storytelling skills, with the ability to simplify complexity, influence senior stakeholders and deliver through teams outside your direct line.
- Strong analytical, programme management and commercial mindset, with the ability to use data, governance and roadmap discipline to deliver measurable improvements in speed, quality, client experience and business outcomes.
- It’s a bonus if you have
- Experience in payments, fintech, merchant acquiring, financial services or another regulated environment.
- Experience improving merchant onboarding, implementation, customer due diligence, risk review or operational approval processes.
- Experience delivering AI, automation, digital workflow or Salesforce/CRM enhancements that improve productivity, process control or client experience.
- Familiarity with process mapping, Lean, Six Sigma, operating model design, RACI, transformation governance, BI reporting or multi-region delivery.
- About The Team
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer.
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Director Enterprise Client Boarding employer: Global Payments Inc.
Global Payments Inc. is an exceptional employer, offering a dynamic work environment in the heart of London where legal professionals can thrive. With a strong emphasis on employee growth and development, the company fosters a collaborative culture that encourages innovation and excellence in the financial services sector. Employees benefit from engaging in meaningful work that directly impacts the business while enjoying competitive compensation and opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director Enterprise Client Boarding
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✨Join Local Business Intelligence Meetups
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✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Director Enterprise Client Boarding
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Global Payments Inc., tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Global Payments Inc.
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Global Payments Inc.’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
