Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by providing technical solutions and maintaining strong relationships.
- Company: Join Global Payments Inc., a leader in financial services technology.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the go-to person for clients and make a real impact in their success.
- Qualifications: Bachelor's degree in IT or related field, with relevant experience.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Business Technical Analyst role at Global Payments Inc.
3 days ago Be among the first 25 applicants
Join to apply for the Business Technical Analyst role at Global Payments Inc.
Summary of This Role
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments\’ revenue while providing Business Technical Support until closure.
Summary
Description Summary of This Role
Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments\’ revenue while providing Business Technical Support until closure.
What Part Will You Play?
- Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client\’s business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
- Assists in the evaluation process of the client\’s business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
- Participates in converting the client\’s business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
- Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
- Assists with documents and maintenance to the clients\’ system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
- Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn\’t negatively impact client operations.
- Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
- Occasionally acts as 24×7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor\’s Degree
- Relevant Experience or Degree in: Bachelor\’s degree in Information Technology or related field
- Typically Minimum 2 Years Relevant Exp
- Experience in analysis, programming and issue analysis of financial services software
Preferred Qualifications
- Master\’s Degree
- In Information Technology or related field
- Typically Minimum 6 Years Relevant Exp
- Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing Prime Licensing code a plus
- IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge – Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity – Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision – Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Programming – Good database development skills in Oracle PL/SQL Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio Knowledge of UNIX/Linux Operating Systems
- Bankcard Business Knowledge – Extends knowledge of bankcard business requirements and process flows
- Language Skills – Good knowledge of English, written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions, additional client languages an advantage
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Financial Services and IT Services and IT Consulting
Referrals increase your chances of interviewing at Global Payments Inc. by 2x
Get notified about new Technical Analyst jobs in York, England, United Kingdom.
Leeds, England, United Kingdom 8 hours ago
Leeds, England, United Kingdom 3 weeks ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 6 days ago
Leeds, England, United Kingdom 3 weeks ago
Leeds, England, United Kingdom 3 days ago
Leeds, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 4 days ago
Leeds, England, United Kingdom 3 months ago
Leeds, England, United Kingdom 5 days ago
York, England, United Kingdom 1 month ago
Ripon, England, United Kingdom 8 hours ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 2 days ago
York, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 1 week ago
Leeds, England, United Kingdom 2 weeks ago
Harrogate, England, United Kingdom 6 days ago
Leeds, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 4 weeks ago
Leeds, England, United Kingdom 8 hours ago
Leeds, England, United Kingdom 15 hours ago
Leeds, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Business Technical Analyst employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Technical Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Technical Analyst role.
✨Tip Number 2
Prepare for the interview by researching Global Payments Inc. and understanding their business model. We want you to show off your knowledge about their services and how you can contribute to their success!
✨Tip Number 3
Practice your technical skills! Brush up on your programming languages and financial services software knowledge. We believe that demonstrating your expertise during the interview can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace Business Technical Analyst
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Business Technical Analyst. Familiarise yourself with the key responsibilities and required skills so you can tailor your application to show how you fit the bill.
Be Specific: When detailing your experience, be specific about your achievements and how they relate to the job. Use examples that highlight your technical skills and your ability to support clients effectively.
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We love seeing candidates who are not only qualified but also passionate about what they do. A bit of enthusiasm can go a long way!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people.
How to prepare for a job interview at Global Payments Inc.
✨Know Your Clients
Before the interview, take some time to research Global Payments Inc. and their client base. Understanding their business model and the specific needs of their clients will help you demonstrate your ability to maintain positive relationships and provide tailored technical support.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming languages like C, C++, and PL/SQL. Bring examples of how you've used these skills in previous roles, especially in financial services software, to highlight your technical expertise and problem-solving abilities.
✨Demonstrate Your Analytical Thinking
During the interview, be ready to tackle hypothetical scenarios that require analysis and judgement. Practice articulating your thought process when faced with complex problems, as this will showcase your ability to handle the moderate scope of issues expected in the role.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Business Technical Analyst position. Inquire about the team dynamics, the types of projects you'll be involved in, and how success is measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
