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For Companies At a Glance
- Tasks: Support clients during tech conversions, ensuring smooth implementation and functionality.
- Company: Join Global Payments Inc., a leader in financial services and IT consulting.
- Benefits: Enjoy flexible work options, professional development, and a collaborative culture.
- Why this job: Be part of a dynamic team that values innovation and client success.
- Qualifications: Bachelor's degree preferred; relevant experience in business or computer science is a plus.
- Other info: Remote work options available; great opportunity for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Partner Onboarding Manager role at Global Payments Inc.
Summary of This Role
Provides front line support during client conversions to ensure proper functionality, meeting client specifications and expectations for successful implementation. Sets up and installs technical systems, applications, or process designs for clients\’ outsourced technology and business processes. Manages initial access, supports data mapping and transfer, creates process documents, and trains client users. Tests and troubleshoots installed systems, documents issues for escalation, and provides feedback for product and process improvements. May work on-site or remotely.
What Part Will You Play?
- Works with less complex client setups to create system configurations, serving as a functional analyst and participating in scope/discovery meetings to understand current solutions and future needs. Offers guidance on product/service functionality and reviews scope documents to propose configuration options.
- Supports regional Option compares during implementation, acts as the primary contact for a single client/module, and assists in environment setup. Builds SME knowledge and consults with clients and internal teams.
- Assists Data Map team with internal decision mapping, performs manual field verifications, and helps analyze data and features.
- Supports First Occurrence testing, modifies/creates test cases, and documents results.
- Resolves issues through root cause analysis, escalates complex problems, and updates internal metrics.
- Provides preliminary client education on system functionality, including requirements gathering, documentation, testing, and presentations. Supports a smooth transition to the support team.
- May develop simple business specifications and flowcharts for technical implementation.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor\’s Degree
- Relevant experience or degree in Business or Computer Science preferred; other majors considered. Additional experience accepted in lieu of a degree. TSYS systems or industry experience preferred.
- Typically minimum 2 years related experience.
- Experience in business, information systems, or finance required.
Preferred Qualifications
- Typically minimum 2 years related experience.
- Experience in system integration, implementations, and conversions preferred.
Desired Skills and Capabilities
- Developing professional expertise and applying policies to resolve issues.
- Moderate problem scope, exercising judgment within procedures, building relationships.
- General instructions for routine work, detailed for new projects.
- Strong problem-solving skills and broad business knowledge.
- Ability to prioritize and multitask in a matrix environment.
- Facilitation and negotiation skills to lead results and reach consensus.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Business Development and Sales
Industries
- Financial Services and IT Services and IT Consulting
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Location: London, England, UK | Posted 1 day ago
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Partner Onboarding Manager employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Onboarding Manager
✨Tip Number 1
Familiarise yourself with the specific systems and technologies used by Global Payments Inc. Understanding their TSYS systems or similar platforms will give you a significant edge during interviews, as you'll be able to speak their language and demonstrate your relevant experience.
✨Tip Number 2
Network with current or former employees of Global Payments Inc. on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Since the role involves troubleshooting and root cause analysis, think of specific examples from your past experiences where you've successfully resolved issues, and be ready to share these during your interview.
✨Tip Number 4
Showcase your ability to manage multiple tasks and priorities. The job requires multitasking in a matrix environment, so come prepared with examples that highlight your organisational skills and how you've effectively handled competing demands in previous roles.
We think you need these skills to ace Partner Onboarding Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business, information systems, or finance. Emphasise any previous roles that involved system integration, implementations, or conversions, as these are key for the Partner Onboarding Manager position.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the role at Global Payments Inc. and how your background aligns with their needs. Mention specific skills such as problem-solving, relationship building, and your ability to manage multiple tasks effectively.
Showcase Relevant Experience: When detailing your work experience, focus on examples where you provided front line support during client conversions or managed technical systems. Use metrics to demonstrate your impact, such as successful implementations or improvements made.
Prepare for Potential Questions: Anticipate questions related to your experience with data mapping, troubleshooting, and client education. Be ready to discuss how you've handled complex problems and your approach to ensuring smooth transitions for clients.
How to prepare for a job interview at Global Payments Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Partner Onboarding Manager. Familiarise yourself with client conversion processes, system configurations, and the importance of meeting client specifications.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues in previous roles. Highlight your analytical skills and how you've applied them to troubleshoot technical problems.
✨Demonstrate Communication Skills
Since this role involves training clients and collaborating with internal teams, practice articulating complex concepts clearly. Be ready to explain how you would educate clients on system functionality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world situations, such as managing client expectations or dealing with unexpected technical challenges. Think through potential scenarios and how you would approach them.
