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- Tasks: As a Fraud Analyst, you'll analyse customer accounts and prevent fraud using advanced detection systems.
- Company: Join TSYS Managed Services, part of Global Payments, providing financial solutions across Europe.
- Benefits: Enjoy 26 days annual leave, life insurance, healthcare plans, and an unsociable hours allowance.
- Why this job: This role offers hands-on training, a supportive team culture, and the chance to make a real impact.
- Qualifications: Customer service experience and strong problem-solving skills are essential; IT literacy is a plus.
- Other info: Full-time position with opportunities for growth and development in a fast-paced environment.
The predicted salary is between 25000 - 42000 £ per year.
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact center in Caldecotte, Milton Keynes. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.
All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.
Hourly rate: £12.21
Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
- Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
- Fully paid training provided on-site where applicable
- MediCash Healthcare Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
- Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
- Bereavement Leave – (5 Days Leave at Full Pay)
- Dependent Leave – (2 Days at Full Pay)
- Free onsite parking
- Subsidized Canteen
RESPONSIBILITIES IN THIS ROLE:
- Completing both inbound and outbound calls
- Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
- Generating and assisting with completion of reports
- Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
- Organising replacement credit cards for customers
- Logging and processing complaints
- Noticing and reporting trends and common pitfalls
- Providing expert advice and support to other internal teams, providing a streamlined experience for customers
THE RIGHT CANDIDATE WILL HAVE:
- Customer service experience (face to face or telephone)
- Good IT literacy
- Experience working in a fast-paced environment
- Good data analysis skills
- Excellent problem-solving skills
- Organisational skills
- Experience with critical and detailed work
- Excellent communication skills both verbal and written
- The ability to work as part of a team and independently
So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
Fraud Analyst employer: Global Payments Inc.
Contact Detail:
Global Payments Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Analyst
✨Tip Number 1
Familiarise yourself with common fraud detection techniques and tools. Understanding the basics of how fraud is identified can give you an edge during interviews, showing your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Fraud Analyst, you'll need to calm distressed customers, so demonstrating empathy and effective communication will be crucial.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on the latest trends in fraud and financial services. Showing that you're knowledgeable about current issues in the industry can set you apart from other candidates.
We think you need these skills to ace Fraud Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any customer service experience you have, whether it's face-to-face or over the phone. This role requires excellent communication skills and a strong understanding of customer needs.
Showcase Analytical Skills: Since the role involves analysing customer accounts for signs of fraud, include examples of your data analysis skills. Mention any relevant tools or systems you've used in the past that demonstrate your ability to spot anomalies.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
Express Your Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved issues in previous roles. This will show your potential employer that you are capable of handling the challenges that come with being a Fraud Analyst.
How to prepare for a job interview at Global Payments Inc.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or calmed distressed customers.
✨Demonstrate Analytical Thinking
As a Fraud Analyst, you'll need strong data analysis skills. Be ready to discuss how you've used analytical thinking in previous roles, perhaps by identifying trends or solving complex problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios related to fraud detection and customer interactions, and think through how you would handle them effectively.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Share examples of how you've successfully collaborated with others, as well as instances where you took initiative on your own.
