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- Tasks: Assist customers with queries, process payments, and build relationships.
- Company: Join Global Payments, a leader in payment technology solutions.
- Benefits: Competitive salary, 29 days holiday, and ongoing training.
- Other info: Dynamic work environment with social activities and development opportunities.
- Why this job: Make a real difference by helping customers every day.
- Qualifications: Prior customer support experience and excellent communication skills.
The predicted salary is between 21091 - 21091 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
CUSTOMER SERVICE ADVISORS TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location. As a customer service advisor, you will have passion for helping customers and get a positive buzz from providing outstanding service. Working 40 hours a week across various shift patterns between 6am – 11pm or 7am-8pm Monday – Sunday with a yearly salary of £21,091. If you love to help others and can excel within customer services then we’ve got the job for you!
What you'll do:
- Take inbound calls to assist customers with a number of different queries
- Processing card payments
- Building and maintaining customer relationships
- Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary
- Keeping up to date with policy changes through the use of internal systems and training
- Raising and potential problems with management and the appropriate teams
Who you are:
- You have prior customer support experience - within a customer focused role either in a contact centre or face to face environment (minimum 6 months)
- You're passionate about customer services and have a can do enthusiastic work ethic
- Excellent listening skills
- Polite and clear verbal communication skills
- Good IT and Computer skills
We'll give you some bonus points for:
- Experience in working towards and achieving individual and team targets
- Knowledge of financial service and/ or credit card services
- Contact centre experience
Why TSYS Managed Services?
Here at TSYS Managed Services we strive to work in partnership with all of our staff. We offer social activities, incentives and recognition awards throughout the year, within our lively working environment. We also have a number of development opportunities. Our dedicated onsite Training team will provide you a specifically designed training programme and ongoing support in your new role; to enable you to grow as well as training for our existing members.
As well as a competitive salary, ongoing training provided by a dedicated onsite training department and an exciting working environment this role comes with the following benefits:
- 29 days holiday, including bank holidays (With the option to buy/sell up to 5 days)
- Peoples Pension scheme
- On-site canteen
- MediCash Plan (On completion of 4 month service)
- Cycle to work Scheme (On completion of 6 month service)
- Free tea and coffee
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Customer Service Representative in Milton Keynes employer: Global Payment Holding Company
Contact Detail:
Global Payment Holding Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Global Payments and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the actual interview.
✨Tip Number 3
Show off your passion! During the interview, let your enthusiasm for helping customers shine through. Share examples of how you've gone above and beyond in previous roles to provide outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your eagerness for the role.
We think you need these skills to ace Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping customers shine through. We want to see that you genuinely enjoy providing outstanding service and can bring that positive energy to our team.
Tailor Your Experience: Make sure to highlight any relevant customer support experience you have, whether it's from a contact centre or face-to-face roles. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and easy to read. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us exactly why you’re the right fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Global Payment Holding Company
✨Know the Company Inside Out
Before your interview, take some time to research Global Payments and TSYS Managed Services. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or went above and beyond for a customer. This will demonstrate your passion for helping others, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is crucial for a Customer Service Representative.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare for questions like 'What would you do if a customer was unhappy with a service?' Practising these responses can help you feel more confident and articulate during the interview.