At a Glance
- Tasks: Help customers with tech support for payment solutions via phone, email, chat, or SMS.
- Company: Join Global Payments, a leader in innovative payment technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic team environment with ongoing training and career advancement.
- Why this job: Make a real impact in the payments industry while developing your skills.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
- Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customized software-based systems, and provide detailed responses to resolve customer issues.
- Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures.
- May assist in the resolution research for new or previously unknown point of sale product issues.
- Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates.
- Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in on-going training and reference to online manuals.
- Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 4 Years Relevant Experience
Preferred Qualifications
- Typically Minimum 6 Years Relevant Experience
- Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
- Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
- Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
- Computer skills - Basic computer skills.
- Industry Knowledge - Ability to develop basic payments industry knowledge.
- Research - Basic ability to research issues and resolve customer inquiries.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
Customer Operations Specialist in London employer: Global Payment Holding Company
At Global Payments, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Customer Operations Specialist, you will benefit from comprehensive training and development opportunities, ensuring your growth within the payments industry. Our commitment to diversity and inclusion, coupled with our dynamic team environment, makes us an exceptional employer for those seeking meaningful and rewarding careers in a rapidly evolving sector.
Contact Details:
Global Payment Holding Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Global Payments and their payment solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since the role involves resolving technical issues, think of common scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team!
We think you need these skills to ace Customer Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Operations Specialist role. Highlight any previous customer service experience, especially in the payments industry, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the payments industry and how your background makes you a great candidate for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved customer issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Payment Holding Company
✨Know Your Stuff
Make sure you brush up on your knowledge of payment solutions and customer service best practices. Familiarise yourself with common POS products and their functionalities, as well as any recent developments in the payments industry. This will help you answer technical questions confidently.
✨Practice Active Listening
During the interview, show that you can listen carefully to the interviewer’s questions. This is crucial for a Customer Operations Specialist role where understanding client needs is key. Repeat back what you’ve heard to confirm understanding and demonstrate your communication skills.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to think critically and act resourcefully under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
