At a Glance
- Tasks: Resolve customer complaints and improve processes to enhance service quality.
- Company: Join a leading global payments company with a passion for innovation.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer satisfaction and help shape the future of payments.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales. Negotiate fairly with the customer in order to resolve the complaint to satisfy all parties. Conduct the root cause analysis of complaints to identify any process improvements to prevent recurrence whilst publishing MI to the originating areas to put permanent resolutions in place. Handle any Financial Ombudsman cases and queries received by providing accurate and professional responses to defend GP’s position.
Strong customer service skills and the ability to maintain and build relationships. Support the resolutions team with any queries around their escalations by sharing best practices and the negotiation thought process. Ability to build and maintain strong, productive relationships. Aim to retain customers by answering customer comments through our various online customer facing channels such as Trust Pilot and Google Reviews, and manage any escalations when required. This is a ‘shop window’ and our reputation is at stake.
Voice of the Customer Executive - 12 month Secondment in Leicester employer: Global Payment Holding Company
Global Payments is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a significant impact on the payments technology landscape. With a strong focus on employee growth and development, we offer comprehensive training and support, ensuring that our staff can thrive in their roles while enjoying the benefits of a collaborative environment. Located in a vibrant area, our team enjoys not only competitive compensation but also the opportunity to engage with a diverse range of clients and contribute to meaningful solutions that enhance customer satisfaction.
Contact Details:
Global Payment Holding Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Voice of the Customer Executive - 12 month Secondment in Leicester
✨Tip Number 1
Get to know the company inside out! Research Global Payments and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since the role involves resolving complaints and negotiating with customers, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations during interviews.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've successfully handled difficult situations in the past. Highlighting your ability to build relationships and resolve issues will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our dynamic team at Global Payments.
We think you need these skills to ace Voice of the Customer Executive - 12 month Secondment in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Voice of the Customer Executive role. Highlight your customer service skills and any experience you have with complaint resolution, as these are key to impressing us.
Showcase Your Communication Skills:Since this role involves negotiating with customers and handling escalations, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've successfully resolved complaints or improved processes in previous roles. This will show us that you can handle the challenges of the position.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Global Payment Holding Company
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and understand the key principles of complaint resolution. Be ready to share examples from your past experiences where you've successfully handled difficult situations or turned a negative experience into a positive one.
✨Research Global Payments
Dive deep into Global Payments' mission, values, and recent news. Understanding their payment solutions and how they impact customers will help you tailor your answers and show that you're genuinely interested in the company and its goals.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to customer complaints and negotiations. Think through potential situations you might face in the role and how you would handle them. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Relationship-Building Skills
Since this role involves maintaining strong relationships with customers, be prepared to discuss how you've built rapport in previous roles. Share stories that highlight your ability to connect with people and resolve issues effectively, as this will demonstrate your fit for the position.
