At a Glance
- Tasks: Resolve customer complaints and improve processes for better service.
- Company: Join Global Payments, a leader in payment technology solutions.
- Benefits: Gain valuable experience in a dynamic environment with a competitive salary.
- Other info: This is a 10-month fixed-term contract with excellent career growth opportunities.
- Why this job: Make a real impact on customer satisfaction and enhance your problem-solving skills.
- Qualifications: Strong customer service skills and ability to build relationships.
The predicted salary is between 30000 - 40000 € per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Please note this is a 10-month fixed-term contract.
- Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales.
- Negotiate fairly with the customer in order to resolve the complaint to satisfy all parties.
- Conduct the root cause analysis of complaints to identify any process improvements to prevent recurrence whilst publishing MI to the originating areas to put permanent resolutions in place.
- Handle any Financial Ombudsman cases and queries received by providing accurate and professional responses to defend GP’s position.
- Strong customer service skills and the ability to maintain and build relationships.
- Support the resolutions team with any queries around their escalations by sharing best practises and the negotiation thought process.
- Ability to build and maintain strong, productive relationships.
- Track and report on customer satisfaction feedback, for example incident-based surveys (IBS) and relationship-based surveys (RBS), and analyse that feedback to provide insights on how the CS&S organisation, Product, Marketing, Compliance and other Global Payments teams can improve our skills and knowledge, processes and systems.
- Aim to retain customers by answering customer comments through our various online customer facing channels such as Trust Pilot and Google Reviews, and manage any escalations when required. This is a ‘shop window’ and our reputation is at stake.
- Coordinate closely with internal stakeholders to see customer projects through to completion and on time, ensuring the highest levels of customer satisfaction.
- Coordinate activities across all the required functions to ensure implementation, migration or regulatory project completion for the customer.
- Provide support in customer product selection and solutions to overcoming obstacles to product adoption.
- Liaise cross-functionally with Marketing, Sales, Product, Compliance on initiatives designed to drive customer engagement and experience through the adoption of our products and services.
UK&I Voice of the Customer Specialist (10 month FTC) in Leicester employer: Global Payment Holding Company
Global Payments is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to make a significant impact on the payments technology landscape. With a strong focus on employee growth and development, we offer comprehensive training and support, ensuring that our staff can thrive in their roles while enjoying the benefits of a collaborative environment. Located in the UK, this role provides the unique opportunity to engage with a diverse range of clients and stakeholders, making every day rewarding and meaningful.
Contact Detail:
Global Payment Holding Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land UK&I Voice of the Customer Specialist (10 month FTC) in Leicester
✨Tip Number 1
Get to know the company inside out! Research Global Payments and their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your negotiation skills! Since the role involves resolving complaints and negotiating with customers, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at Global Payments.
We think you need these skills to ace UK&I Voice of the Customer Specialist (10 month FTC) in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Voice of the Customer Specialist. Highlight your customer service skills and any experience you have in resolving complaints or conducting root cause analysis. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission at Global Payments. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved customer issues or improved processes. We’re all about finding solutions, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Global Payment Holding Company
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Understand common complaints and how to resolve them effectively. Be ready to share examples of how you've handled difficult situations in the past.
✨Research Global Payments
Get familiar with Global Payments and their services. Knowing their products and how they impact customer satisfaction will show that you're genuinely interested in the role and can contribute to their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would conduct root cause analysis or negotiate with a customer to resolve a complaint, and be ready to discuss your thought process.
✨Show Your Team Spirit
This role involves working closely with various teams, so highlight your ability to collaborate. Share examples of how you've successfully worked with others to achieve a common goal, especially in customer service contexts.
