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For Companies At a Glance
- Tasks: Support customers with technical needs and enhance their experience with our products.
- Company: Join a forward-thinking tech company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the bridge between tech and customers, making a real difference in their experience.
- Qualifications: Experience in technical account management and strong communication skills required.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a qualified Technical Account Manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
Requirements
- Proven work experience as a Technical Account Manager
- Solid technical background with hands-on experience in digital technologies
- Familiarity with software and front-end development
- An ability to grasp customers' needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
Responsibilities
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers' feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers' needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
Technical Account Manager employer: Global One
Contact Detail:
Global One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have a lead on your next Technical Account Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise and past projects. This is a great way to demonstrate your capabilities to potential employers and set yourself apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical clients.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your technical background and customer service skills, and let’s get you that Technical Account Manager position!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Technical Account Manager. Use keywords from the job description to show that you understand what we're looking for and how your skills match up.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the role and how your technical background can help us meet our customers' needs. Keep it engaging and personal.
Showcase Your Communication Skills: Since you'll be explaining technical details to non-technical folks, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Global One
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be well-versed in digital technologies and software development. Brush up on the latest trends and tools in the industry so you can confidently discuss them during your interview.
✨Practice Explaining Complex Concepts
You’ll often need to explain technical details to non-technical clients. Prepare by practising how to simplify complex concepts into layman's terms. This will showcase your communication skills and ability to connect with customers.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified customer needs and provided timely solutions. Highlight your analytical skills and how they’ve helped you reduce support costs or improve customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their products, team dynamics, and customer relationships. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
