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- Tasks: Support customers with technical needs and enhance their experience pre and post-sale.
- Company: Join a forward-thinking company focused on customer satisfaction and tech innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the bridge between tech and customers, making a real difference in their experience.
- Qualifications: Experience in technical account management and a solid understanding of digital technologies.
- Other info: Dynamic role with a chance to shape customer relationships and drive business success.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a qualified Technical Account Manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships.
Requirements
- Proven work experience as a Technical Account Manager
- Solid technical background with hands-on experience in digital technologies
- Familiarity with software and front-end development
- An ability to grasp customers' needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
Responsibilities
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers' feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers' needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
Technical Account Manager in London employer: Global One
Contact Detail:
Global One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech industry. Attend meetups, webinars, or even local events. You never know who might have a lead on your next Technical Account Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your technical expertise and past successes. This is a great way to demonstrate your ability to explain complex concepts to non-techies.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer needs and technical solutions. We recommend role-playing with a friend to get comfortable explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background and experience as a Technical Account Manager. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm and a clear understanding of our company and the position, so let your personality come through.
Showcase Your Communication Skills: Since this role involves explaining technical details to non-technical audiences, make sure your application reflects your ability to communicate clearly. Use straightforward language and avoid jargon where possible – we want to see how you can connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Global One
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be well-versed in digital technologies and software development. Brush up on the latest trends and tools relevant to the company’s products. Be ready to discuss how these technologies can solve customer problems.
✨Practice Explaining Complex Concepts Simply
You’ll often need to explain technical details to non-technical audiences. Prepare by practising how to break down complex ideas into simple terms. Use examples that relate to everyday situations to make your explanations relatable.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific instances where you identified a customer’s needs and provided effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Demonstrate Your Communication Skills
Excellent verbal and written communication is key for this role. During the interview, focus on articulating your thoughts clearly and confidently. You might also want to prepare a few questions to ask the interviewer, showing your interest and engagement.
