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- Tasks: Engage with customers via chat and upsell products with a friendly approach.
- Company: Join a supportive and inclusive company that values community and personal growth.
- Benefits: Enjoy flexible schedules, health benefits, PTO, and tuition reimbursement.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: High school diploma, basic computer skills, and some customer service experience preferred.
- Other info: Be part of a global team of lifelong learners with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
In this role, you'll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You'll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
Requirements
- The primary qualifications for a live chat job are a high school diploma and basic computer skills.
- Some companies have additional education or experience requirements.
- Fulfilling the duties and responsibilities of a live chat job requires organizational skills, the ability to work as part of a team, data entry skills, and the ability to de-escalate situations with customers in a way that makes them easier to solve.
- Most employers prefer applicants who have several months of experience in a customer service environment.
- The ability to work on a flexible schedule is essential to this role.
- You may be asked to navigate between multiple conversations at the same time, so the ability to multitask effectively can help you land a position in this field.
Responsibilities
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Relocation assistance for those interested in joining us in Ahmedabad, Gujarat.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Live Chat Sales Representative in London employer: Global One
Contact Detail:
Global One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Sales Representative in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your chat skills! Try role-playing different customer scenarios with friends or family. The more comfortable you are with handling various situations, the better you'll perform in real chats.
✨Tip Number 3
Show off your multitasking abilities! During interviews or assessments, highlight any experiences where you've successfully managed multiple conversations or tasks at once. This is key for a live chat role!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your skills right from the start.
We think you need these skills to ace Live Chat Sales Representative in London
Some tips for your application 🫡
Show Off Your Chat Skills: Since you'll be chatting with customers, make sure your application reflects your communication skills. Use clear and friendly language, and don’t shy away from showing your personality – we love a bit of flair!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Live Chat Sales Representative role. Highlight any relevant experience in customer service or sales, and mention how you can bring value to our team at StudySmarter.
Be Ready to Multitask: We’re looking for someone who can juggle multiple conversations at once. In your application, share examples of times you've successfully managed several tasks simultaneously – it’ll show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Global One
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services the company offers. This will help you answer questions confidently and show that you're genuinely interested in helping customers find the right solutions.
✨Practice Your Chat Skills
Since this role involves live chat, practice responding to customer queries quickly and effectively. You can simulate chat scenarios with a friend or use online resources to improve your typing speed and clarity in communication.
✨Showcase Your Multitasking Abilities
During the interview, be prepared to discuss how you manage multiple conversations at once. Share specific examples from your past experiences where you successfully juggled tasks without compromising on quality.
✨Emphasise Your Customer Service Experience
Highlight any previous roles in customer service, especially those involving chat or text-based communication. Discuss how you’ve handled difficult situations and turned them into positive outcomes, showcasing your problem-solving skills.
