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- Tasks: Engage with customers via chat to upsell products and enhance their experience.
- Company: Join a community-focused organisation that values inclusivity and professional growth.
- Benefits: Enjoy a healthy benefits package, including PTO and tuition reimbursement.
- Why this job: Make a real difference in customer experiences while developing your sales skills.
- Qualifications: High school diploma, basic computer skills, and some customer service experience preferred.
- Other info: Flexible schedule and opportunities for relocation to Ahmedabad, Gujarat.
The predicted salary is between 24000 - 36000 £ per year.
In this role, you'll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You'll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
Requirements
- The primary qualifications for a live chat job are a high school diploma and basic computer skills.
- Some companies have additional education or experience requirements.
- Fulfilling the duties and responsibilities of a live chat job requires organizational skills, the ability to work as part of a team, data entry skills, and the ability to de-escalate situations with customers in a way that makes them easier to solve.
- Most employers prefer applicants who have several months of experience in a customer service environment.
- The ability to work on a flexible schedule is essential to this role.
- You may be asked to navigate between multiple conversations at the same time, so the ability to multitask effectively can help you land a position in this field.
Responsibilities
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Relocation assistance for those interested in joining us in Ahmedabad, Gujarat.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Live Chat Sales Representative employer: Global One
Contact Detail:
Global One Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Sales Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your chat skills! Try role-playing different customer scenarios with friends or family. The more comfortable you are with handling various situations, the better you'll perform in real chats.
✨Tip Number 3
Show off your multitasking abilities! During interviews or assessments, highlight your experience juggling multiple conversations or tasks. This is key for a Live Chat Sales Representative, so make sure they know you're up for the challenge.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are eager to join our team. Plus, it shows you're serious about landing that job with us!
We think you need these skills to ace Live Chat Sales Representative
Some tips for your application 🫡
Show Off Your Chat Skills: Since you'll be chatting with customers, make sure your application reflects your communication skills. Use clear and friendly language, just like you would in a live chat. This is your chance to show us how you can connect with customers!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to highlight your experience in customer service and any relevant skills. We love seeing how you can relate your past experiences to the role of a Live Chat Sales Representative.
Highlight Your Multitasking Abilities: In this role, you'll need to juggle multiple conversations at once. Make sure to mention any experience you have with multitasking or handling various tasks simultaneously. We want to know how you keep everything organised while still providing top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Global One
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the products and services the company offers. This will help you answer questions confidently and show that you’re genuinely interested in helping customers find the right solutions.
✨Practice Your Chat Skills
Since this role involves live chat, practice responding to customer queries in a friendly and efficient manner. You can simulate conversations with friends or use online tools to improve your typing speed and clarity.
✨Showcase Your Multitasking Abilities
During the interview, be prepared to discuss how you handle multiple tasks at once. Share examples from past experiences where you successfully managed several conversations or tasks simultaneously, highlighting your organisational skills.
✨Emphasise Your Customer Service Experience
If you have previous experience in customer service, make sure to highlight it. Talk about specific situations where you resolved issues or upsold products, demonstrating your ability to create exceptional customer experiences.
