At a Glance
- Tasks: Oversee workspace operations and ensure a seamless experience for colleagues.
- Company: Dynamic company focused on collaboration and community.
- Benefits: Competitive salary, travel opportunities, and a supportive team environment.
- Other info: Exciting role with opportunities for personal growth and networking.
- Why this job: Make a real impact by enhancing workplace experiences for thousands of colleagues.
- Qualifications: Strong communication and organisational skills; proactive problem-solving mindset.
The predicted salary is between 33750 - 41250 £ per year.
Accepting applications until: 3 October 2026
Key Responsibilities
- Workspace & Facilities Oversight: Act as the first point of contact for all premises and workspace related queries, responding via multiple channels and resolving issues in line with SLAs and KPIs. Oversee front-of-house operations, meeting room standards, post handling, and contractor and vendor coordination to ensure smooth day to day operations across regional sites, including regular on-site support at the Manchester Office & Warehouse.
- Stakeholder, Vendor & Event Coordination: Build strong working relationships with internal teams and external suppliers. Support service delivery by addressing feedback, assisting with contractor/supplier call outs, and helping coordinate logistics for key on-site events. Cover the reception desk and welcome visitors, ensure NDA processes are followed, and help organise workspace logistics for internal events from planning to completion.
- Team Support & Communication: Support the Workspace Operations Manager & Workspace Experience Manager with ad hoc requests and provide operational cover as required, including space planning support (basic measuring and layout checks), coordinating small works/moves, updating floor plan/signage records, and assisting with non-standard workspace requests such as on-site branding (e.g., wall vinyls, wayfinding, event dressing) by briefing suppliers, arranging access and overseeing install/removal. Keep the team updated on key information, changes, and contribute to maintaining clear support documentation and service excellence through timely communication.
Travel Requirement: This role is Manchester based and will require regular travel to the Manchester Warehouse, plus monthly travel to London and other regional sites for training and to support the wider Workspace team.
What You’ll Love About This Role:
- Think Big: Be a pro-active team member to create solutions, helping create a seamless experience for thousands of colleagues across the business.
- Own It: Take ownership of tickets raised from receiving until completion, ensure all documents are clear and up to date.
- Keep it Simple: Use clear, direct communication and reliable processes to keep things running smoothly across our buildings.
- Better Together: Work side by side with a supportive team that values collaboration and community.
What Success Looks Like: In your first few months, you’ll have:
- Embedded into the team and get to know your colleagues, what the team does and what your colleagues do and how important each role is.
- Demonstrated full understanding of the role and become an early trusted point of contact.
- Get to know Global, what we do, how we do it and why we do it.
- Start to create your very own network and relationships.
- (Have fun!)
What You’ll Need:
- Communication Skills: A natural communicator in both written and face to face communication.
- Organisation Skills: Ability to manage multiple requests and deadlines across sites and systems.
- Computer Skills: Experience in Microsoft Packages such as Word and Excel, experience in help desk systems preferred but not essential.
- Adaptability & Initiative: Proactive in identifying issues, spotting improvements, and taking ownership of outcomes.
Workspace Experience Lead in Manchester employer: Global Media Group
At Global, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. As a Digital Business Development Manager, you will benefit from extensive professional growth opportunities, a supportive team environment, and the chance to make a significant impact in the dynamic digital audio market. Our commitment to innovation and employee development ensures that you will thrive in your role while enjoying the unique advantages of working in a fast-paced, creative industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Experience Lead in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Media Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Media Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workspace Experience Lead in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Media Group:Your cover letter is your chance to shine! Tell us why you want to work at Global Media Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Media Group!
How to prepare for a job interview at Global Media Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
