At a Glance
- Tasks: Support day-to-day operations and resolve system issues in a collaborative environment.
- Company: Join Global, a leading media organisation with a vibrant team culture.
- Benefits: Gain valuable experience, flexible shifts, and opportunities for professional growth.
- Other info: Flexible shift availability required, covering 8:00 am–8:00 pm.
- Why this job: Make a real impact by helping users and improving systems in a dynamic setting.
- Qualifications: Some IT support experience and a willingness to learn new skills.
The predicted salary is between 28000 - 35000 £ per year.
We are Global. At Global, we think big, work hard, and never stand still. We're the proud home of media and entertainment, driven by our talented and passionate people. Our mission is to make everyone's day brighter — our Globallers, our audiences, our partners, and our communities.
The Role
As a Junior Application Support Analyst, you’ll support day-to-day operations across systems such as CRM, Planning and Fulfilment, with some exposure to Broadcasting systems. You’ll work closely with senior analysts, product teams, and end users to help resolve issues, document solutions, and ensure systems are running smoothly.
If you enjoy problem-solving, helping people, and working in a collaborative, fast-paced environment — we’d love to hear from you.
Key Responsibilities
- Core Responsibilities (70%)
- Log, track, and update support tickets accurately to ensure clear reporting and visibility of issues.
- Follow documented processes to troubleshoot and resolve common system issues.
- Escalate more complex issues to senior team members when required.
- Document solutions and contribute to user guides and knowledge base articles.
- Support users with system queries and “how-to” guidance.
- Continuous Improvement & Collaboration (20%)
- Work with Product and Engineering teams to share recurring issues and support root cause analysis.
- Help reduce ticket volumes by contributing to FAQs, user tips, and training materials.
- Support system upgrades, testing, and feature releases.
- Operations & Monitoring (5%)
- Assist with communications relating to system outages or planned maintenance.
- Ensure all activities are logged correctly in tools such as Jira, ServiceNow, or Service Cloud.
- Support monitoring of background services (with guidance from senior team members).
- User Support & Best Practice (5%)
- Provide clear and friendly support to system users.
- Follow established procedures to identify causes of issues and apply appropriate fixes.
What You’ll Love About This Role
- Think Big: Learn how large-scale commercial systems operate in a leading media organisation.
- Own It: Take responsibility for resolving issues and supporting users from start to finish (with guidance).
- Keep it Simple: Help translate technical issues into clear, understandable language.
- Better Together: Collaborate with teams across the business and build strong working relationships.
What Success Looks Like
- Built strong relationships with colleagues and system users.
- Confidently handled day-to-day support tickets with minimal supervision.
- Contributed clear and detailed resolution notes to the knowledge base.
- Demonstrated strong communication and a proactive attitude to learning.
What You’ll Need
- Experience
- Some experience in an IT support role, service desk, or similar technical environment (including internships or placements).
- Exposure to working within a ticketing system.
- Skills & Behaviours
- Strong communication skills and a friendly, helpful approach.
- Willingness to learn and develop technical knowledge.
- Ability to follow documented procedures and troubleshoot methodically.
- Good organisational skills and ability to prioritise tasks with support from senior team members.
- Team player mindset and eagerness to collaborate.
- Technical Knowledge (Desirable, not essential)
- Basic understanding of SQL and databases.
- Awareness of APIs or testing tools such as Postman.
- Familiarity with ITIL concepts (Incident, Change, Problem Management).
- Experience creating clear bug tickets with steps to reproduce.
- Interest in media or advertising industries (nice to have).
Please note: Flexible shift availability required, covering 8:00 am–8:00 pm, plus out-of-hours on-call support. This role will operate on a shift and on-call basis.
Application Support Analyst - Reading employer: Global Media Group
At Global, we pride ourselves on fostering a dynamic and inclusive work culture where collaboration and innovation thrive. As an Application Support Analyst in Reading, you'll benefit from extensive training and development opportunities, ensuring your growth within a leading media organisation. With a focus on teamwork and a commitment to making every day brighter for our employees and communities, Global is an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Global on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how you’d explain technical issues in simple terms — that’s key for this role!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in past roles or projects. We love to see that proactive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Application Support Analyst - Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to support users and solve problems in a fast-paced environment.
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight any relevant experience you have in IT support or service desks, and don’t forget to mention your communication skills and team player mindset!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experiences and skills, just like you would when helping a user troubleshoot an issue. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Global Media Group
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like CRM and broadcasting systems. Understanding how they operate will help you answer questions confidently and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role requires strong communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a system query, so be ready to showcase your friendly and helpful approach.
✨Prepare for Ticketing System Questions
Brush up on your knowledge of ticketing systems like Jira or ServiceNow. Be prepared to discuss any experience you have with logging and tracking support tickets, as well as how you would handle escalating issues to senior team members.
✨Demonstrate Your Team Spirit
This role is all about collaboration, so think of examples where you've worked effectively in a team. Be ready to share how you’ve contributed to group projects or helped colleagues solve problems, showing that you’re a true team player.
