Senior Community Lead in London

Your Role: Senior Community Lead

As Senior Community Lead, you will be responsible for designing and leading a very exciting part of Global's community strategy, building a high-value, engaged customer ecosystem that directly supports growth, retention, and advocacy. This is a strategic role, not a social media management position. You will focus on who our community is, why it exists, and how it creates commercial and brand impact. You will work closely with Marketing, Product, Customer teams to ensure community insight and advocacy meaningfully shapes decision-making across the business.

You will act as a senior voice of the customer community within Global, translating community behaviour, sentiment and feedback into clear recommendations, stories and evidence that influence strategy.

What You’ll Be Responsible For

• Community Strategy & Ownership
  • Define and own an exciting part of Global's, long-term community and advocacy strategy, including purpose, audience, success metrics, and plans.
  • Design scalable community models that go beyond "engagement" and demonstrably support acquisition, retention, product adoption and brand trust.
  • Establish governance, principles and best practices for how Global shows up in the right community spaces.
• Advocacy, Insight & Impact
  • Build a structured approach to customer advocacy, including reviews, testimonials, case studies, referrals and peer-to-peer recommendation.
  • Capture qualitative and quantitative insight from the community and translate it into clear, actionable recommendations for Product, Marketing and Customer teams.
• Leadership & Cross-Functional Influence
  • Lead the narrative around customer impact, effectiveness and success, turning real community outcomes into compelling internal and external stories.
  • Own senior stakeholder updates on community insight, activation and performance.
• Community Experience & Standards
  • Set the tone and standards for how Global engages with its community, ensuring interactions are thoughtful, consistent and aligned with brand values.
  • Oversee moderation and engagement frameworks to ensure a safe, inclusive and high-quality environment, without being day-to-day reactive.
  • Shape and oversee high-impact moments such as events, forums, roundtables or campaigns that strengthen relationships and trust.

What Success Looks Like

Within your first 3–6 months, you will have:

• Delivered a clear, senior-level community and advocacy strategy aligned to Global's brand and commercial objectives.
• Defined success metrics that clearly demonstrate how community contributes to growth, loyalty and advocacy, not just engagement.
• Established reliable feedback and insight loops that influence product decisions, messaging and customer strategy.
• Built early proof points (case studies, testimonials, insight reports) that demonstrate the tangible impact of community investment.

What You’ll Need

• Proven experience leading and building a community, advocacy or customer engagement strategy at a senior level.
• Strong understanding of how community drives brand and commercial outcomes, with experience linking engagement, advocacy or insight to business performance.
• Experience working cross-functionally with Product, Marketing, Customer and Commercial teams, influencing without direct authority.
• Confidence operating at a strategic level, setting direction rather than simply executing tasks.
• Ability to synthesise insight, feedback and data into clear narratives that resonate with senior stakeholders.
• Excellent judgement, communication skills and attention to detail.
• Experience building communities within B2B, SME or growth-focused environments is highly desirable.

This role is not focused on social media publishing or day-to-day content scheduling.

What You’ll Love About This Role

• Think Big: You will have the opportunity to shape and grow a community around some of the UK’s most iconic media brands, creating impact that reaches millions.
• Own It: From strategy to execution, you will take full ownership of building engagement, driving conversations, and championing the voice of our audiences.
• Keep it Simple: You will cut through the noise with clear, authentic communication that connects people to our brands and makes every interaction meaningful.
• Better Together: Collaboration is at the heart of what we do. You will work with passionate teams across Global to deliver community experiences that inspire and delight.

Creating a place we all belong at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email.

We are Global

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter—whether it’s our Globallers, our audiences, our partners, or the communities we touch. From creating shows to making headlines, brightening everyone’s day is at the heart of everything we do.

Perks & Rewards

We offer inclusive perks and rewards, so you can get the best out of Global.

• Lifestyle: A little extra, for the moments that matter. 25 days holiday with an extra day off to celebrate your Global anniversary, free mortgage advice, purchase up to 5 days additional holiday, enhanced family leave, accessibility leave, and much more.
• Health: Put your health first with free Headspace membership for you and a loved one, access to a 24/7 virtual GP, nutrition coach, healthcare, and dental discounts.
• Financial: Protection in the important moments. Long sickness insurance, 4x salary protection, cashback benefits, discounted gym memberships, pension, discounted travel insurance, and much more.

How we hire

Got your eye on a role? Submit application. If one of our roles has caught your eye, the first step is to submit your application. You’ll be asked for a CV, and sometimes a cover letter too. We love nothing more than seeing what you’re passionate about, so portfolios, videos and demos are always a great addition at this stage.

The process: If we think you’re a great fit, one of our team will get in touch for a chat. This will usually be an informal call, where we get to know each other a little better. After this, you’ll go into a first stage interview with the hiring team.

Interview and meet the team: This is where you’ll meet your potential manager, and some of your teammates. Sometimes these interviews include a task to complete ahead of time, which you’ll run through in the session. Aside from the task, it’s a good idea to look through our values and see how they align with your own. We also love questions — so don’t forget to use this as an opportunity to interview us too.

What’s next? After all interviews are completed, we’ll get back to you as quickly as possible. This is usually within a few weeks of applying, and slightly longer for busier roles. If our stars align, our recruitment team will be in touch with the good news. They’ll talk you through the next steps, like signing your contract and the onboarding process. If you’re not successful this time round, it’s likely that you’d be great for another position so we would love to keep in touch.