At a Glance
- Tasks: Maintain and develop client relationships while solving customer queries.
- Company: Join a market leader known for innovation and creativity.
- Benefits: Competitive salary, bonuses, travel opportunities, and ongoing training.
- Other info: Exciting career progression with defined targets and international work opportunities.
- Why this job: Make a real impact by enhancing customer loyalty and brand reputation.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 21000 - 23000 € per year.
Due to continuing expansion, we are looking to recruit a number of experienced customer service focused professionals. This role involves maintaining and developing existing client relationships. Fantastic career progression, with the potential to work and travel overseas. The company are market leaders in their sector, renowned for their innovative nature. The company boasts an impressive product portfolio allowing a creative individual to flourish.
What you will need:
- Previous experience working in a customer service environment
- Strong communication skills
- Experience working towards monthly targets
- Ability to cross sell and upsell
- Strong ability to overcome objections
- You must be a great problem solver
- Excellent communication skills - written and verbal
- Ability to manage your own workload
- Strong customer focus
Requirements:
- Responsible for a base of customers, retaining their business and improving customer loyalty by understanding their needs
- Responsible for fault diagnosis, follow up and resolution
- Use company reporting mechanisms to highlight and identify potential customer issues
- Serve as a key ambassador and spokesperson for The Directory Guys in building the brand
- Become a product expert to understand and advise best solutions for customers
- Handling incoming customer queries and keeping your customer base updated in a timely fashion
On Offer:
- £21,000-£23,000 + Bonus
- Opportunities for travel and work abroad
- Defined targets for career progression
- Constant training and development
ACCOUNT MANAGER in London employer: Global Marketing Group
As a leading player in the market, The Directory Guys offers an exceptional work environment for Account Managers, characterised by a strong focus on customer service and innovative solutions. Employees benefit from a culture of continuous training and development, with clear pathways for career progression and opportunities to travel internationally. Join a team where your creativity and problem-solving skills are valued, and make a meaningful impact while enjoying a competitive salary and bonus structure.
StudySmarter Expert Advice🤫
We think this is how you could land ACCOUNT MANAGER in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products inside out. Be ready to discuss how your customer service experience can help maintain and develop client relationships. Show them you’re the creative problem solver they need!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your strengths in communication and your ability to meet targets. Role-play with a friend or in front of the mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be a great fit for you. Plus, it’s a direct line to us, so we can get to know you better right from the start.
We think you need these skills to ace ACCOUNT MANAGER in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your customer service experience and any achievements that showcase your ability to meet targets and build relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your problem-solving abilities!
Showcase Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global Marketing Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've maintained and developed client relationships in the past. Highlight any instances where you successfully overcame objections or upsold products.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you handle incoming queries and keep clients updated. You might even want to role-play some scenarios with a friend to get comfortable.
✨Demonstrate Problem-Solving Prowess
Think of a few challenging situations you've faced in previous roles and how you resolved them. The interviewers will want to see that you can diagnose issues and follow through with effective solutions, so be ready to share these stories.
✨Research the Company and Its Products
Familiarise yourself with the company’s product portfolio and their innovative approach. Being able to speak knowledgeably about their offerings will show that you're genuinely interested and prepared, which can set you apart from other candidates.
