At a Glance
- Tasks: Be the friendly face of our office, delivering top-notch customer service and keeping everything running smoothly.
- Company: Join a supportive team in a professional public sector environment in Inverness.
- Benefits: Enjoy a competitive salary, 35-hour work week, and a chance to develop your skills.
- Other info: Flexible, team-focused role with opportunities for growth and learning.
- Why this job: Make a real difference by welcoming visitors and supporting your team every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27500 - 27900 £ per year.
Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes?
Location: Inverness
Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm
Contract: 12 months
Pay: £27.5k - £27.9k per year
We are recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness. This is a varied, people-focused role combining front of house reception, customer service, facilities support and administration. You will be part of a small, supportive team, welcoming visitors, supporting staff and helping ensure the building operates safely, professionally and efficiently.
Key Responsibilities:- Welcoming staff, visitors and contractors to the building
- Answering a national switchboard and responding to enquiries professionally
- Managing visitor access, building security and health & safety procedures
- Supporting the day to day operation of facilities systems and equipment
- Making routine bookings for meetings, rooms and hospitality
- Providing administrative support to managers and teams
- Undertaking basic financial processing including purchase orders and card transactions
- Supporting workplace and facilities-related projects
- Prioritising and organising workload to meet deadlines
- Acting as Fire Warden / Incident Control Officer (training provided)
- Participating in an occasional out of hours facilities call out rota
- Supporting wider workplace services tasks to ensure team resilience
- Previous experience in a customer service, front of house or office based role
- Strong communication and interpersonal skills
- A professional, welcoming manner and confidence dealing with a wide range of people
- Good organisational skills with the ability to prioritise and multitask
- Strong attention to detail with good literacy and numeracy skills
- Comfortable using Microsoft 365 and standard office systems
- A flexible, team focused approach with a willingness to learn
- Understanding of health & safety in a workplace environment
- Driving licence preferred
- Gaelic language skills desirable but not essential
If you’re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland.
Customer Services Administrator in Tain employer: Global Highland
Join our dynamic team in Inverness as a Customer Services Administrator, where you'll be the welcoming face of our organisation and play a crucial role in ensuring smooth operations. We pride ourselves on fostering a supportive work culture that values employee growth, offering training opportunities and a collaborative environment. With a focus on professional development and a commitment to excellent customer service, this is an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Tain
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Highland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Highland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Tain
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Highland:Your cover letter is your chance to shine! Tell us why you want to work at Global Highland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Highland!
How to prepare for a job interview at Global Highland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
