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For Companies At a Glance
- Tasks: Manage guest enquiries and reservations, ensuring exceptional service and smooth experiences.
- Company: Join a luxury hospitality business in the stunning Scottish Highlands.
- Benefits: Competitive salary, training opportunities, and career progression in a growing brand.
- Other info: Fast-paced environment with opportunities to grow and develop your career.
- Why this job: Be part of a dynamic team delivering unforgettable guest experiences.
- Qualifications: Experience in hospitality or customer service with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Scottish Highlands (On-site)
Salary: £25,000 - £32,000 per annum
Job Type: Permanent & Full-time
The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Key Responsibilities
- Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
- Build and maintain strong relationships with travel agents and external booking partners
- Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
- Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
- Maintain up-to-date knowledge of availability, packages, events and on-site activities
- Liaise with operational teams to support smooth pre-arrival planning and guest preparation
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
- Previous experience in reservations, hospitality administration or a similar customer-focused role
- Strong organisational skills with exceptional attention to detail
- Confident written and verbal communication skills
- Experience using booking systems and Microsoft Office
- Ability to manage multiple enquiries and bookings simultaneously
Desirable
- Experience working with luxury travel agents or tour operators
- Understanding of room yield, rate management and upselling techniques
What’s on Offer
Salary: £25,000 - £32,000 per annum
Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
Working Pattern: 45 hours per week, typically 09:00, including weekend working
Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
About You
- Highly organised with a proactive, solutions-focused mindset
- Calm under pressure and able to manage a fast-paced workload
- Passionate about delivering exceptional service standards
- Commercially aware with strong attention to detail
Reservations Administrator in Scotland employer: Global Highland
Contact Detail:
Global Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Administrator in Scotland
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in reservations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick introduction ready that highlights your experience and passion for delivering exceptional guest experiences.
✨Tip Number 3
Stay updated on industry trends! Knowing what's hot in luxury hospitality can give you an edge in conversations and interviews. Plus, it shows you're genuinely interested in the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're keen on joining our team and helps us keep track of your application.
We think you need these skills to ace Reservations Administrator in Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Administrator role. Highlight your previous experience in hospitality and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves managing enquiries and building relationships, it's crucial to demonstrate your strong written communication skills. Use clear, professional language in your application to show us you can handle guest interactions with ease.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure all your information is accurate. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Global Highland
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its offerings. Research their luxury services, packages, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your organisational skills and attention to detail. Think about times when you successfully managed multiple bookings or resolved customer issues effectively. This will demonstrate your capability for the Reservations Administrator role.
✨Practice Communication
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being professional yet personable, as building relationships is key in hospitality.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.