At a Glance
- Tasks: Lead and support a dynamic team of Scheduling Coordinators to ensure seamless customer journeys.
- Company: Join a well-established service delivery organisation with a focus on growth and development.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive working environment.
- Other info: Embrace a fast-paced environment with excellent career progression opportunities.
- Why this job: Make a real impact by improving customer experiences and operational efficiency.
- Qualifications: Proven leadership experience in scheduling or customer service roles is essential.
The predicted salary is between 35000 - 45000 € per year.
Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators. This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day‑to‑day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right‑first‑time outcomes.
Key Responsibilities
- Lead, coach, and support a team of Scheduling Coordinators
- Allocate and manage daily workloads effectively
- Monitor team performance against key operational KPIs
- Act as the main escalation point for customer and engineer queries or issues
- Oversee scheduling, pre‑siting, dispatch, and related workflow processes
- Ensure accurate and up‑to‑date system records across all scheduling activity
- Identify and resolve issues impacting customer experience or installation delivery
- Support reporting, performance tracking, and continuous improvement initiatives
- Work closely with operational teams to improve efficiency and service outcomes
About You
- Proven experience leading a scheduling, customer service, or operational support team
- Strong organisational and problem‑solving skills with attention to detail
- Confident communicator with the ability to manage stakeholders at all levels
- Experience working with scheduling systems or CRM platforms
- Ability to make effective decisions in a fast‑paced environment
- Customer‑focused approach with a commitment to service excellence
What's on Offer
- Opportunity to lead a key operational team within a growing business
- Supportive working environment with scope for development
- Competitive salary (depending on experience)
- Ongoing training and career progression opportunities
- 35 hour working week
If you're a driven leader who thrives in a fast‑moving operational environment, we'd love to hear from you. Please contact Lyndsey at Global Highland.
Scheduling Team Lead employer: Global Highland
Global Highland is an excellent employer, offering a supportive working environment where you can lead a dynamic team of Scheduling Coordinators and make a real impact on customer experience. With a focus on employee development, competitive salaries, and a commitment to service excellence, this role provides ample opportunities for career progression within a growing business. Join us in a fast-paced operational setting that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Scheduling Team Lead role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to scheduling and team leadership. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and customer-focused approach.
✨Tip Number 3
Don’t forget to research the company culture of where you’re applying! Understanding their values and how they operate will help you tailor your responses and show that you’re a perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Scheduling Team Lead position. It shows you’re serious about the role and gives us a direct line to your application!
We think you need these skills to ace Scheduling Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant scheduling or operational roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduling Team Lead role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don't forget to mention times when you've tackled challenges head-on. We’re looking for someone who can make effective decisions in a fast-paced environment, so share those experiences that demonstrate your problem-solving prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Global Highland
✨Know Your Stuff
Make sure you understand the key responsibilities of a Scheduling Team Lead. Familiarise yourself with scheduling systems and CRM platforms, as well as the importance of KPIs in monitoring team performance. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in the past. Think about specific situations where you allocated workloads effectively or resolved issues that impacted customer experience. This will demonstrate your capability to lead a busy team of Scheduling Coordinators.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you manage stakeholders at all levels and handle escalations. Good communication is key in ensuring a seamless customer journey, so make it a focal point in your interview.
✨Emphasise Problem-Solving
Be prepared to discuss your approach to problem-solving in a fast-paced environment. Share examples of how you've identified and resolved issues that affected service delivery. This will highlight your organisational skills and your commitment to service excellence, which are crucial for this role.
