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For Companies At a Glance
- Tasks: Manage guest enquiries and reservations, ensuring exceptional service and smooth experiences.
- Company: Join a luxury hospitality business in the stunning Scottish Highlands.
- Benefits: Competitive salary, training opportunities, and career progression in a growing brand.
- Other info: Fast-paced environment with opportunities to grow and develop your career.
- Why this job: Be part of a dynamic team delivering unforgettable guest experiences.
- Qualifications: Experience in hospitality or customer service, with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Scottish Highlands (On-site)
Salary: £25,000 - £32,000 per annum
Job Type: Permanent & Full-time
The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Key Responsibilities
- Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
- Build and maintain strong relationships with travel agents and external booking partners
- Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
- Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
- Maintain up-to-date knowledge of availability, packages, events and on-site activities
- Liaise with operational teams to support smooth pre-arrival planning and guest preparation
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
- Previous experience in reservations, hospitality administration or a similar customer-focused role
- Strong organisational skills with exceptional attention to detail
- Confident written and verbal communication skills
- Experience using booking systems and Microsoft Office
- Ability to manage multiple enquiries and bookings simultaneously
Desirable
- Experience working with luxury travel agents or tour operators
- Understanding of room yield, rate management and upselling techniques
What’s on Offer
Salary: £25,000 - £32,000 per annum
Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
Working Pattern: 45 hours per week, typically 09:00, including weekend working
Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
About You
- Highly organised with a proactive, solutions-focused mindset
- Calm under pressure and able to manage a fast-paced workload
- Passionate about delivering exceptional service standards
- Commercially aware with strong attention to detail
Reservations Administrator employer: Global Highland
Contact Detail:
Global Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in luxury settings. Attend events or join online groups where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to talk about why you're the perfect fit for the Reservations Administrator role. Highlight your experience and how you can enhance guest experiences.
✨Tip Number 3
Show off your skills! If you have experience with booking systems or upselling techniques, make sure to mention these in conversations. We want to see how you can contribute to maximising occupancy and revenue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our growing team in the Scottish Highlands.
We think you need these skills to ace Reservations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Administrator role. Highlight your previous experience in hospitality and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional guest experiences and how your skills align with our needs. Keep it professional but let your personality come through!
Showcase Your Organisational Skills: Since this role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or bookings in the past. We love seeing how you handle pressure and stay calm under fire!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Plus, it shows us you’re keen on joining our luxury hospitality family!
How to prepare for a job interview at Global Highland
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its offerings. Research their luxury services, packages, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think of specific situations where you managed multiple bookings or resolved customer issues effectively. This will demonstrate your capability to handle the responsibilities of a Reservations Administrator.
✨Practice Communication
Since the role involves liaising with guests and travel partners, practice your verbal and written communication skills. You might want to role-play common scenarios, like handling a booking inquiry or upselling services, to ensure you come across as professional and confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the reservations department. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.