At a Glance
- Tasks: Make outbound calls to introduce customers to a fresh electricity service and build lasting relationships.
- Company: Join a trusted, employee-owned Scottish energy business with a strong reputation.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on genuine conversations and customer satisfaction.
- Why this job: Be part of an exciting journey in a growing company focused on customer service and community.
- Qualifications: Strong communication skills and a passion for building relationships over the phone.
The predicted salary is between 35550 - 43450 £ per year.
Ready to make your mark in a growing energy business? Global Highland is recruiting on behalf of our client for an ambitious, customer-focused Outbound Telesales Executive to play a key role in the growth of an exciting new electricity proposition.
This is more than a traditional telesales role. It’s an opportunity to join a successful, employee-owned Scottish business with an established reputation for trust, reliability and outstanding customer service, while helping to build the next chapter of its growth.
You’ll be at the forefront of introducing customers to a fresh approach to domestic electricity supply, combining competitive tariffs with something increasingly valued by customers: personal service, honest advice and the reassurance of speaking to people who understand their local communities.
If you’re commercially minded, enjoy building relationships over the phone and want to be part of a business with genuine ambitions for the future, this could be the opportunity you’ve been looking for.
The opportunity
As Outbound Telesales Executive, you’ll play an important role in growing the customer base and strengthening relationships with existing customers. Working with both established customers and new prospects, you’ll introduce the electricity proposition, understand individual customer needs and turn sales opportunities into long-term supply contracts.
You’ll also take ownership of customer renewal opportunities, helping to retain existing customers by demonstrating the value of the service and ensuring they continue to receive the support they expect.
This is a role for someone who understands that successful sales are built on more than targets and call volumes. You’ll combine a proactive approach with genuine conversations, thoughtful follow-up and a commitment to doing right by the customer.
What you’ll be doing
- Generating new business: Making outbound calls to prospective customers and introducing the benefits of switching to a trusted Scottish energy supplier.
- Growing existing relationships: Engaging with established customers to identify opportunities to introduce them to electricity services.
- Converting sales opportunities: Understanding customer requirements, addressing questions and guiding prospects through to successful contract completion.
- Driving customer retention: Managing renewal conversations, following up on opportunities and helping existing customers remain with the business.
- Building lasting relationships: Developing rapport through a professional, approachable and consultative telephone manner.
- Managing your sales pipeline: Using CRM systems to record activity, maintain accurate customer information and ensure timely follow-ups.
- Achieving targets: Working towards agreed sales, conversion and retention objectives.
Outbound Telesales Executive employer: Global Highland
Global Highland offers an exceptional opportunity for those seeking meaningful employment in a stunning rural setting near Inverness. As a Hospitality Assistant, you will be part of a dedicated team that values professionalism and high-quality service, with the added benefit of live-in accommodation during your work weekends. The company fosters a friendly and supportive work culture, ensuring that every team member can thrive while providing guests with memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Telesales Executive
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Outbound Telesales Executive at Global Highland, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Global Highland. Tailor your message to explain why you’re drawn to them and how you can contribute as a Outbound Telesales Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Outbound Telesales Executive
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Global Highland:When writing your cover letter, make sure to tailor your message specifically for Global Highland. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Global Highland
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Global Highland that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Global Highland that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Global Highland’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
