At a Glance
- Tasks: Lead a dynamic operations team to ensure top-notch property standards and guest satisfaction.
- Company: Join a thriving short-term rental business in beautiful Inverness.
- Benefits: Competitive salary, full-time permanent role, and opportunities for career growth.
- Other info: Enjoy a hands-on role with the chance to implement improvements and maintain high standards.
- Why this job: Make a real impact by driving operational excellence and leading a passionate team.
- Qualifications: 1 year of leadership experience, strong organisational skills, and a proactive mindset.
The predicted salary is between 40500 - 49500 £ per year.
The Opportunity
Global Highland are seeking a proactive, organised, and hands-on Operations Manager for our client, a short-term rental business based in Inverness.
This is a key leadership role responsible for ensuring all properties consistently meet the highest standards while driving operational efficiency, team performance, and guest satisfaction.
The successful candidate will manage daily operations, lead the operations team, and continuously improve systems and processes.
Key Responsibilities
- Daily Property Operations
- Use our IT system to Schedule all regular and adhoc tasks required.
- Carry out thorough daily pre-arrival inspections.
- Lead the team.
- Ensure all properties are cleaned, maintained, and presented to the highest standard.
- Team Leadership
- Manage, support, and motivate the operations team.
- Recruit, onboard, train, and develop team members.
- Conduct performance reviews and provide ongoing coaching and feedback.
- Create and maintain a positive, aligned, and high-performing team culture.
- Oversee payroll processes and staffing budgets.
- Improvements
- Continuously identify and implement improvements to increase operational efficiency and effectiveness.
- Lead and manage operational projects.
- Monitor operational performance through data analysis and reporting.
- Other
- Support guest communications and messaging.
- Maintain health and safety standards across all properties and operational activities.
- Prioritise and coordinate maintenance work, ensuring issues are resolved promptly.
- Manage consumables budgets and stock control.
- Ensure all property management systems are accurate and up to date.
- Conduct regular property audits to ensure 5-star standards are maintained.
- Occasional out of hours call outs.
Requirements
Essential
- Driving License and the confidence to drive around the city.
- Ability to carry and lift heavy loads.
- Previous experience in an similar leadership role.
- Experience leading and managing teams.
- Strong organisational and planning skills.
- Excellent communication and problem-solving abilities.
- Experience managing budgets and operational resources.
- Strong IT skills and confidence working with operational systems.
- A proactive approach with a focus on continuous improvement.
- Understanding of 5-star property presentation, cleaning, and maintenance standards.
- Exceptional attention to detail.
- Highly organised and able to manage multiple priorities.
- Positive, professional, and solutions-focused.
- Hands-on and willing to support operational tasks.
This role would suit someone who takes pride in maintaining exceptionally high standards and enjoys leading a team to deliver outstanding results.
- What's on Offer
- Full time permanent role
- You will be required to work 5 days per week including regular weekends.
About You
- 1 year experience (minimum) in a leadership role required
- Driving License and own vehicle required
- #J-18808-Ljbffr
Operations Manager in Inverness employer: Global Highland
Global Highland is an exceptional employer, offering a vibrant work culture in the heart of Thurso's luxury hospitality scene. With competitive pay and tips, employees enjoy opportunities for personal growth and development within a supportive team environment, making it an ideal place for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Inverness
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Global Highland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Global Highland
Don't be shy about reaching out to Global Highland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Inverness
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Global Highland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Global Highland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
