Global Highland is seeking an ambitious and commercially focused Customer Sales Team Leader to join a growing operation within the broadband and telecommunications sector.
This is an opportunity for an experienced sales leader to take ownership of team performance, develop talent and shape the way a sales function operates. You will be responsible for creating a motivated, accountable and results-driven team, ensuring sales objectives are achieved while maintaining excellent standards of quality, compliance and customer experience.
Rather than focusing solely on individual sales, your priority will be to maximise the performance of the wider team. Through effective coaching, performance analysis and strong day-to-day leadership, you will identify what drives success, address areas of underperformance and introduce improvements that deliver measurable results.
You will also work closely with management to influence sales strategy, improve operational processes and share frontline insight that helps strengthen the overall customer proposition.
This role would suit someone who enjoys taking ownership, developing people and turning business objectives into tangible results.
The Role
Leadership, Coaching & Team Development
Take responsibility for the day-to-day leadership, motivation and development of an inbound and outbound sales team.
Establish clear expectations around performance, behaviours, productivity and customer experience.
Deliver structured coaching and regular one-to-one sessions to strengthen sales capability and build confidence.
Identify individual strengths and development opportunities, creating targeted action plans to improve performance.
Address performance concerns constructively and ensure appropriate support and accountability are in place.
Build a positive team culture where individuals are motivated to achieve, share knowledge and continuously improve.
Support the induction and development of new employees, helping them become confident and effective members of the team.
Sales Strategy & Performance Delivery
Take ownership of team sales performance, ensuring activity and results align with agreed business objectives.
Translate sales targets into clear team priorities and individual performance expectations.
Review conversion rates, lead management, call activity and revenue performance to identify opportunities for growth.
Introduce practical initiatives ...
Customer Sales Team Leader in Inverness employer: Global Highland
Global Highland offers an exceptional opportunity for those seeking meaningful employment in a stunning rural setting near Inverness. As a Hospitality Assistant, you will be part of a dedicated team that values professionalism and high-quality service, with the added benefit of live-in accommodation during your work weekends. The company fosters a friendly and supportive work culture, ensuring that every team member can thrive while providing guests with memorable experiences.
