At a Glance
- Tasks: Manage tenancies, support tenants, and tackle housing issues in a dynamic environment.
- Company: Established organisation in the housing sector with a customer-focused approach.
- Benefits: Competitive salary, hybrid working, flexible hours, and immediate start.
- Other info: Opportunity for professional growth and a varied caseload.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience as a Housing Officer and strong communication skills required.
Location: Inverness
Salary: Equivalent to up to £50,000 per annum, depending on experience
Job Type: Temporary (Immediate start until end of November) | Full time
The Opportunity: Our client, an established organisation within the housing sector, is seeking an experienced Housing Officer to join their team on a temporary basis until the end of November. This is an excellent opportunity for a confident and capable housing professional who can manage their own patch, deliver a high quality tenancy management service and support tenants to sustain their homes and communities. You’ll be joining a fast paced and customer focused environment where no two days are the same. Hybrid working is available following initial training, alongside a flexible working policy.
Key Responsibilities:
- Manage a designated tenancy patch, delivering a proactive and customer focused housing management service
- Carry out tenancy sign-ups, terminations, tenancy changes and estate inspections
- Conduct regular tenancy visits, property checks and sustainment support visits
- Manage and investigate anti-social behaviour cases and neighbour disputes using early intervention and enforcement tools
- Support allocations, viewings and void turnaround processes to minimise rent loss
- Work closely with internal teams and external partners including local authority services, health professionals and support agencies
- Support vulnerable tenants through safeguarding, tenancy sustainment and appropriate signposting
- Maintain accurate records and ensure compliance with relevant housing legislation and organisational procedures
Requirements:
Essential:
- Previous experience working as a Housing Officer or in a similar housing management role
- Strong understanding of Scottish housing legislation and tenancy management processes
- Experience dealing with ASB, tenancy sustainment and estate management
- Excellent communication, negotiation and problem solving skills
- Ability to manage a varied caseload independently
- Experience working with vulnerable customers
- Strong IT skills including Microsoft 365 and housing management systems
- Full UK driving licence and access to a vehicle
- Enhanced Disclosure Scotland clearance (or willingness to obtain)
- CIH Level 4 (or working towards)
Desirable:
- Experience within a Housing Association or local authority housing service
- Knowledge of trauma informed practice
- Experience attending multi agency meetings (e.g. MARAC / MAPPA)
- Supervisory or mentoring experience
What’s on Offer:
- Equivalent salary of up to £50,000 per annum, depending on experience
- Temporary contract until end of November to finish a maternity cover
- Monday - Thursday: 9 am – 5 pm
- Friday 9 am – 4:30 pm
- 1 hour lunch break
- Hybrid working following training
- Flexi-time policy available after training
- Immediate start available
About You: You are an experienced Housing Officer who enjoys autonomy, problem-solving and delivering a high-quality tenancy service. You are confident managing your own workload, engaging with tenants and partners, and handling complex housing issues in a calm and professional manner.
How to Apply: For any questions ahead of applying, contact Lauren at Global Highland.
Locations
Housing Officer in Highland, Inverness employer: Global Highland
Join a well-established organisation in the housing sector as a Housing Officer in Inverness, where you will thrive in a dynamic and customer-focused environment. Enjoy competitive remuneration of up to £50,000 per annum, alongside flexible working options and a supportive culture that prioritises employee growth and development. With opportunities for hybrid working and a commitment to fostering strong community ties, this role offers a meaningful chance to make a real difference in the lives of tenants while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Highland, Inverness
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Housing Officer in Highland, Inverness
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Global Highland
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Global Highland.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Global Highland that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
