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- Tasks: Help customers via phone, email, and chat while guiding them through onboarding.
- Company: Join a supportive team in a growing telecommunications company.
- Benefits: Enjoy a competitive salary, holiday package, and pension benefits.
- Why this job: Make a difference by providing excellent customer service and support.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Great career development opportunities in a fast-paced environment.
The predicted salary is between 25000 - 35000 £ per year.
Location: Inverness
Salary: £25,000 per annum
Job Type: Permanent / Full-time (35 hours per week)
Key Responsibilities- Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
- Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
- Manage and maintain your customer pipeline while meeting service and performance targets.
- Provide ongoing support to customers who may need additional assistance before their service is fully operational.
- Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
- Assist with responding to customer queries and interactions across social media channels where required.
- Previous experience in a call centre or office-based customer service role.
- Strong communication skills and a customer-focused approach.
- Ability to manage multiple enquiries while maintaining a high standard of service.
- Comfortable working as part of a team to achieve shared goals.
- Experience within telecommunications, utilities or a similar service led industry.
- Salary: £25,000 per annum
- Benefits: Company benefits package including holiday and pension
- Working pattern: 35 hours per week, including some early evening shifts (up to 8pm) and occasional Saturdays (9am–5pm, approximately 1 in 3)
- Career development: Opportunity to grow within a supportive and expanding organisation
- Friendly, approachable and naturally customer focused.
- A strong communicator who enjoys helping people and solving problems.
- Organised, proactive and able to manage tasks efficiently in a fast paced environment.
For more information, contact Lauren at Global Highland.
Locations
Customer Service Executive in Highland, Inverness employer: Global Highland
Contact Detail:
Global Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Highland, Inverness
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Executive in Highland, Inverness
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your previous experience in customer service and how it aligns with our needs at StudySmarter. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your ability to connect with customers!
Demonstrate Your Customer Focus: In your application, share specific examples of how you've gone above and beyond for customers in the past. We’re looking for that friendly, approachable vibe, so let us know how you’ve made a difference in someone’s day!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Global Highland
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
Since this role involves customer interaction, prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to communicate effectively will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.