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For Companies At a Glance
- Tasks: Manage guest enquiries and reservations, ensuring exceptional service and smooth experiences.
- Company: Join a luxury hospitality business in the stunning Scottish Highlands.
- Benefits: Competitive salary, training opportunities, and career progression in a growing brand.
- Other info: Fast-paced environment with opportunities to grow and develop your career.
- Why this job: Be part of a dynamic team delivering unforgettable guest experiences.
- Qualifications: Experience in hospitality or customer service, with strong organisational skills.
Location: Scottish Highlands (On-site)
Salary: £25,000 - £32,000 per annum
Job Type: Permanent & Full-time
The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Key Responsibilities
- Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
- Build and maintain strong relationships with travel agents and external booking partners
- Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
- Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
- Maintain up-to-date knowledge of availability, packages, events and on-site activities
- Liaise with operational teams to support smooth pre-arrival planning and guest preparation
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
- Previous experience in reservations, hospitality administration or a similar customer-focused role
- Strong organisational skills with exceptional attention to detail
- Confident written and verbal communication skills
- Experience using booking systems and Microsoft Office
- Ability to manage multiple enquiries and bookings simultaneously
Desirable
- Experience working with luxury travel agents or tour operators
- Understanding of room yield, rate management and upselling techniques
What’s on Offer
- Salary: £25,000 - £32,000 per annum
- Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
- Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working
- Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
About You
- Highly organised with a proactive, solutions-focused mindset
- Calm under pressure and able to manage a fast-paced workload
- Passionate about delivering exceptional service standards
- Commercially aware with strong attention to detail
Apply Now
For any questions ahead of applying - contact Lauren at Global Highland
Reservations Administrator in Dingwall employer: Global Highland
Contact Detail:
Global Highland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Administrator in Dingwall
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in luxury settings. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you’re the perfect fit for the Reservations Administrator role. Keep it concise and highlight your experience in managing bookings and delivering exceptional service.
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss specific examples of how you've handled guest enquiries or upsold services in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reservations Administrator in Dingwall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Administrator role. Highlight your experience in hospitality and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of guest interaction, it's crucial to demonstrate your strong written communication skills. Use clear and professional language in your application, and don’t forget to showcase any experience you have with managing enquiries or reservations.
Highlight Your Organisational Skills: As a Reservations Administrator, being organised is key! In your application, mention specific examples of how you've successfully managed multiple tasks or bookings at once. We love to see candidates who can juggle responsibilities like pros!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary details in one go. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Global Highland
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its offerings. Research their luxury services, packages, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Administrator, communication is key. Prepare examples of how you've effectively managed enquiries or resolved issues in previous roles. Practise articulating your thoughts clearly, as this will demonstrate your verbal skills during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific tools or methods you use to stay organised, especially when handling bookings and guest preferences. This will highlight your attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, like how you would handle a double booking or a last-minute guest request. Think through potential scenarios beforehand and outline your approach to ensure you can respond calmly and effectively.