At a Glance
- Tasks: Be the friendly face of luxury hospitality, managing guest bookings and enquiries.
- Company: Join a growing luxury hospitality business in the stunning Highlands.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Be part of a supportive team focused on exceptional guest service.
- Why this job: Make memorable experiences for guests while developing your career in hospitality.
- Qualifications: Experience in hotel reception or reservations with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality?
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
- Act as the first point of contact for guest enquiries via telephone, email and online platforms
- Manage accommodation bookings and reservations, ensuring all information is recorded accurately
- Provide a warm, professional and personalised service to guests at every stage of their journey
- Build strong relationships with guests, travel agents and external booking partners
- Assist with guest requests, special arrangements and pre-arrival planning
- Support occupancy and revenue targets through effective booking management and upselling opportunities
- Liaise with operational teams to ensure seamless guest arrivals and departures
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
- Previous experience working within a hotel reception, reservations, guest services or hospitality administration role
- Experience managing bookings and guest enquiries
- Strong administrative and organisational skills with excellent attention to detail
- Confident using booking systems, Microsoft Office, and computer-based systems
- Professional communication skills, both written and verbal
What's on Offer
- Salary: £25,000 - £32,000 per annum, depending on experience
- Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends
- Benefits: Ongoing training and development opportunities
Career Development
Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences.
About You
- Friendly, professional, and customer focused
- Highly organised with excellent attention to detail
- Positive, proactive and solutions oriented
- Confident communicating with guests, colleagues and external partners
- Passionate about delivering outstanding service and creating memorable guest experiences
How to apply
For any questions ahead of applying, contact Lauren.
Receptionist in Dingwall employer: Global Highland
Join a prestigious luxury hospitality business in the breathtaking Highlands, where your role as a Receptionist goes beyond traditional front desk duties. With a strong emphasis on employee growth, ongoing training, and a supportive team culture, this company offers a unique opportunity to develop your career while delivering exceptional guest experiences in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Dingwall
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hospitality industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your experience in hotel reception and how you can bring that warm, professional service to the table.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. A friendly email can go a long way in making a memorable first impression.
✨Tip Number 4
Stay organised! Keep track of all your applications and follow up if you haven’t heard back after a week or two. It shows your enthusiasm and keeps you on their radar!
We think you need these skills to ace Receptionist in Dingwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience in hotel reception or reservations. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for luxury hospitality and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Show Off Your Communication Skills:Since this role involves a lot of guest interaction, make sure your written application reflects your strong communication skills. We love seeing clear, concise, and engaging writing that mirrors the professional tone we uphold.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity in our growing hospitality business!
How to prepare for a job interview at Global Highland
✨Know Your Stuff
Before the interview, brush up on your knowledge of the luxury hospitality sector. Familiarise yourself with the company’s values and services, as well as common booking systems. This will show that you’re genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous roles in hotel reception or reservations. Prepare specific examples of how you managed guest enquiries and bookings, highlighting your attention to detail and organisational skills. This will demonstrate your suitability for the role.
✨Practice Professional Communication
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like handling a guest complaint or upselling a service, to showcase your customer service skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
