At a Glance
- Tasks: Lead and develop a dynamic sales team to achieve targets and enhance customer experience.
- Company: Join Global Highland, a leader in broadband and telecommunications.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Other info: Opportunity to influence strategy and drive measurable results.
- Why this job: Shape the future of sales while empowering others to succeed.
- Qualifications: Proven sales leadership experience and a passion for team development.
The predicted salary is between 34650 - 42350 £ per year.
Global Highland is seeking an ambitious and commercially focused Customer Sales Team Leader to join a growing operation within the broadband and telecommunications sector. This is an opportunity for an experienced sales leader to take ownership of team performance, develop talent and shape the way a sales function operates. You will be responsible for creating a motivated, accountable and results-driven team, ensuring sales objectives are achieved while maintaining excellent standards of quality, compliance and customer experience.
Rather than focusing solely on individual sales, your priority will be to maximise the performance of the wider team. Through effective coaching, performance analysis and strong day-to-day leadership, you will identify what drives success, address areas of underperformance and introduce improvements that deliver measurable results. You will also work closely with management to influence sales strategy, improve operational processes and share frontline insight that helps strengthen the overall customer proposition. This role would suit someone who enjoys taking ownership, developing people and turning business objectives into tangible results.
The Role
- Leadership, Coaching & Team Development
- Take responsibility for the day-to-day leadership, motivation and development of an inbound and outbound sales team.
- Establish clear expectations around performance, behaviours, productivity and customer experience.
- Deliver structured coaching and regular one-to-one sessions to strengthen sales capability and build confidence.
- Identify individual strengths and development opportunities, creating targeted action plans to improve performance.
- Address performance concerns constructively and ensure appropriate support and accountability are in place.
- Build a positive team culture where individuals are motivated to achieve, share knowledge and continuously improve.
- Support the induction and development of new employees, helping them become confident and effective members of the team.
- Sales Strategy & Performance Delivery
- Take ownership of team sales performance, ensuring activity and results align with agreed business objectives.
- Translate sales targets into clear team priorities and individual performance expectations.
- Review conversion rates, lead management, call activity and revenue performance to identify opportunities for growth.
- Introduce practical initiatives to improve sales effectiveness, productivity and consistency.
- Work with team members to overcome sales challenges and improve performance against key targets.
- Identify patterns in successful customer interactions and embed effective sales practices across the team.
- Maintain a hands-on understanding of the sales environment, stepping in to support complex opportunities or demonstrate best practice when required.
Performance Insight & Decision-Making
Interpret management information...
Customer Sales Team Leader employer: Global Highland
Global Highland offers an exceptional opportunity for those seeking meaningful employment in a stunning rural setting near Inverness. As a Hospitality Assistant, you will be part of a dedicated team that values professionalism and high-quality service, with the added benefit of live-in accommodation during your work weekends. The company fosters a friendly and supportive work culture, ensuring that every team member can thrive while providing guests with memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Team Leader
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Sales Team Leader at Global Highland, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Global Highland. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Sales Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Sales Team Leader
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Global Highland:When writing your cover letter, make sure to tailor your message specifically for Global Highland. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Global Highland
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Global Highland that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Global Highland that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Global Highland’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
