At a Glance
- Tasks: Support customers from enquiry to service activation, ensuring a smooth experience.
- Company: A forward-thinking Scottish telecom provider connecting rural communities with ultrafast broadband.
- Benefits: Quarterly bonus, gym membership, 32 days holiday, and career development opportunities.
- Other info: Dynamic work environment with real growth potential in an expanding company.
- Why this job: Join a purpose-driven team making a real impact in rural Scotland's digital landscape.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world. In just a few years, they have expanded rapidly growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact. They are not simply providing internet services; they are connecting communities, enabling businesses, and transforming everyday lives across the Highlands.
As one of the region's most dynamic and purpose-driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked. This is more than just a job. It's an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland.
We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. You'll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do.
Key Responsibilities- Respond to customer enquiries via phone, email, and web chat, understanding their needs and recommending the right solutions.
- Guide customers through the onboarding process, including booking installations and setting up accurate accounts.
- Manage and maintain your own customer pipeline while achieving service and performance targets.
- Provide ongoing support to customers who may need extra help before their service is fully operational.
- Work closely with internal teams to ensure a smooth, joined-up customer experience.
- Support customer engagement across social media channels where required.
Essential:
- Experience in a customer service role (call centre, retail, hospitality).
- Strong communication skills with a genuine customer-first mindset.
- Ability to handle multiple enquiries while maintaining high service standards.
- A collaborative approach and team-oriented attitude.
Desirable:
- Experience in utilities, telecommunications, or a similar service-led industry.
- Friendly, approachable, and naturally customer-focused.
- A confident communicator who enjoys helping people and solving problems.
- Organised, proactive, and comfortable working in a fast-paced environment.
Salary: Depending on experience
Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme.
Working Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.
Career DevelopmentReal opportunities to grow within a supportive, ambitious, and expanding organisation.
Why Join?This is a company with purpose, momentum, and a strong community focus. You'll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.
Customer Operations Executive in London employer: Global Highland Limited
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Highland Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Highland Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Highland Limited:Your cover letter is your chance to shine! Tell us why you want to work at Global Highland Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Highland Limited!
How to prepare for a job interview at Global Highland Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
