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- Tasks: Lead and support a team of Scheduling Coordinators to ensure seamless customer journeys.
- Company: Well-established service delivery organisation with a focus on operational excellence.
- Benefits: Competitive salary, ongoing training, and career progression opportunities.
- Other info: Supportive working environment with a 35-hour week.
- Why this job: Join a growing business and make a real impact in a fast-paced environment.
- Qualifications: Experience in leading teams and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators. This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day-to-day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right-first-time outcomes.
Key Responsibilities
- Lead, coach, and support a team of Scheduling Coordinators
- Allocate and manage daily workloads effectively
- Monitor team performance against key operational KPIs
- Act as the main escalation point for customer and engineer queries or issues
- Oversee scheduling, pre-siting, dispatch, and related workflow processes
- Ensure accurate and up-to-date system records across all scheduling activity
- Identify and resolve issues impacting customer experience or installation delivery
- Support reporting, performance tracking, and continuous improvement initiatives
- Work closely with operational teams to improve efficiency and service outcomes
About You
- Proven experience leading a scheduling, customer service, or operational support team
- Strong organisational and problem-solving skills with attention to detail
- Confident communicator with the ability to manage stakeholders at all levels
- Experience working with scheduling systems or CRM platforms
- Ability to make effective decisions in a fast-paced environment
- Customer-focused approach with a commitment to service excellence
What's on Offer
- Opportunity to lead a key operational team within a growing business
- Supportive working environment with scope for development
- Competitive salary (depending on experience)
- Ongoing training and career progression opportunities
- 35 hour working week
If you're a driven leader who thrives in a fast-moving operational environment, we'd love to hear from you. Please contact Lyndsey at Global Highland.
Development Management - Team Leader (Temporary) in Inverness employer: Global Highland Limited
Contact Detail:
Global Highland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Management - Team Leader (Temporary) in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Development Management - Team Leader (Temporary) in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant scheduling or operational roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduling Team Lead role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention times when you've tackled challenges head-on. We’re looking for someone who can think on their feet and make effective decisions, so give us the goods on your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Global Highland Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Scheduling Team Lead role. Familiarise yourself with scheduling systems and CRM platforms, as well as the importance of KPIs in monitoring team performance. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or supported team members, resolved conflicts, or improved processes. This will demonstrate your ability to lead and develop a team effectively.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you manage stakeholders at all levels and handle customer queries. Good communication is key in this role, so make sure you convey your ideas effectively during the interview.
✨Emphasise Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in a fast-paced environment. Share examples of challenges you've faced in scheduling or operational roles and how you resolved them. Highlighting your attention to detail and customer-focused approach will set you apart from other candidates.