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- Tasks: Lead and support a dynamic team of Scheduling Coordinators to ensure seamless customer experiences.
- Company: Join a well-established service delivery organisation with a focus on growth and development.
- Benefits: Competitive salary, ongoing training, and career progression in a supportive environment.
- Other info: Enjoy a 35-hour working week with opportunities for continuous improvement.
- Why this job: Make a real impact by leading a key operational team in a fast-paced setting.
- Qualifications: Experience in leading teams, strong organisational skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Global Highland is recruiting on behalf of a well-established service delivery organisation seeking an experienced Scheduling Team Lead to oversee and support a busy team of Scheduling Coordinators. This is a key operational role focused on ensuring a seamless customer journey from initial order through to successful installation. You will lead day-to-day scheduling activity, support team development, and work closely with field engineers and service delivery teams to ensure efficient, right-first-time outcomes.
Key Responsibilities
- Lead, coach, and support a team of Scheduling Coordinators
- Allocate and manage daily workloads effectively
- Monitor team performance against key operational KPIs
- Act as the main escalation point for customer and engineer queries or issues
- Oversee scheduling, pre-siting, dispatch, and related workflow processes
- Ensure accurate and up-to-date system records across all scheduling activity
- Identify and resolve issues impacting customer experience or installation delivery
- Support reporting, performance tracking, and continuous improvement initiatives
- Work closely with operational teams to improve efficiency and service outcomes
About You
- Proven experience leading a scheduling, customer service, or operational support team
- Strong organisational and problem-solving skills with attention to detail
- Confident communicator with the ability to manage stakeholders at all levels
- Experience working with scheduling systems or CRM platforms
- Ability to make effective decisions in a fast-paced environment
- Customer-focused approach with a commitment to service excellence
What's on Offer
- Opportunity to lead a key operational team within a growing business
- Supportive working environment with scope for development
- Competitive salary (depending on experience)
- Ongoing training and career progression opportunities
- 35 hour working week
If you're a driven leader who thrives in a fast-moving operational environment, we'd love to hear from you. Please contact Lyndsey at Global Highland.
Development Management Team Leader Full Time Temporary in Inverness employer: Global Highland Limited
Contact Detail:
Global Highland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Management Team Leader Full Time Temporary in Inverness
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in leading teams and improving operational efficiency.
✨Tip Number 3
Practice your communication skills! As a potential Scheduling Team Lead, you'll need to demonstrate your ability to manage stakeholders effectively. Mock interviews with friends can help you refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Development Management Team Leader Full Time Temporary in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant scheduling or operational roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Scheduling Team Lead role. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Showcase Your Problem-Solving Skills: In your application, don't forget to mention times when you've tackled challenges head-on. Whether it's resolving customer issues or improving team performance, we want to know how you approach problem-solving in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Global Highland Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Scheduling Team Lead role. Familiarise yourself with scheduling systems and CRM platforms, as well as the importance of KPIs in monitoring team performance. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or supported your team, resolved conflicts, or improved processes. This will help demonstrate your ability to lead and develop a team effectively.
✨Communicate Clearly
As a confident communicator, practice articulating your thoughts clearly and concisely. Be ready to discuss how you manage stakeholders at all levels and handle customer queries. Good communication is key in this role, so make sure you convey your ideas effectively during the interview.
✨Emphasise Customer Focus
Highlight your commitment to service excellence by sharing examples of how you've improved customer experiences in previous roles. Discuss any initiatives you've led that enhanced service delivery or resolved issues impacting customers. This will show that you understand the importance of a customer-focused approach.